Healthcare

Role Summary

This is a remote position.

Client Associate-

Healthcare

The Client Associate serves as the first point of contact between patients and healthcare providers, ensuring smooth scheduling, patient communication, and administrative support. This role is ideal for candidates with strong organizational skills, attention to detail, and a passion for delivering excellent patient experiences.

Submit a short voice note expressing

• Industries you worked in
• Systems used (CRM, Phones & Office Suites)
• Availability: Days & times you can work (EST time zone)

Close: What makes you a great candidate for Full Circle CX ?

Responsibilities

• Manage inbound and outbound calls from patients regarding appointments, follow-ups, or inquiries.
• Schedule and reschedule patient appointments accurately, ensuring efficient calendar management.
• Assist with patient registration and update patient information in the EHR/CRM system.
• Verify insurance coverage and eligibility as required.
• Provide general administrative support, including email correspondence and document management.
• Maintain patient confidentiality and adhere to HIPAA compliance standards.
• Collaborate with internal teams and healthcare providers to ensure seamless patient experience.
• Escalate complex patient or client issues to the appropriate team member.

Preferred Skills & Qualifications

• High school diploma required; Associate’s or Bachelor’s in healthcare administration, business, or related field preferred.
• Previous experience in healthcare administration, patient scheduling, or customer service preferred.
• Familiarity with EHR/EMR systems (e.g., EPIC, Athena, OncoEMR) and office software (Microsoft Office, Google Workspace).
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional and courteous demeanor.
• Knowledge of HIPAA and patient privacy standards.

Requirements

Specific Requirements listed here

• ·Quiet private workspace
• ·USB Headset with Noise Cancellation feature
• ·Dual monitors
• ·Working Webcam

·Specific Requirements listed here

• oMicrosoft Windows computer – NO MacBooks
• oComputer with at least 1.8 GHz processor and at least 4GB RAM
• oMain Internet Service Speed: at least 25 Mbps cable connection
• oBackup Internet Service Speed: at least 10 Mbps

Benefits

This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.

About the Company

At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone — we represent your brand, protect your time, and prioritize your clients.