Lead ServiceNow Engineer (WSD)

Role Summary

We are actively seeking a Lead ServiceNow Engineer with expertise in Workplace Service Delivery to join our core implementation team. In this role, you will have the unique opportunity to lead the global deployment of ServiceNow and play a pivotal role in shaping our organization's technological future. This position is ideal for strategic thinkers who are ready to take on challenges and drive significant transformations across multiple disciplines.

Feel free to work remotely from anywhere across Montenegro or connect with colleagues at our Herceg-Novi and Podgorica offices.

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Responsibilities - Lead the global deployment of ServiceNow throughout our organization

• Manage a variety of modules including ITSM, ITOM, WSD, and HRSD
• Develop ServiceNow integrations with major enterprise platforms, including OKTA SSO, Salesforce, and SAP
• Maintain platform consistency and oversee updates and patches
• Collaborate effectively with internal teams, clients and other vendors to deliver holistic ServiceNow solutions

Requirements - Solid experience in implementing ServiceNow WSD Module, with a minimum of six months of experience

• Comprehensive understanding of ServiceNow implementation across various modules,such as ITSM, ITOM, WSD and HRSD
• Competency in ITIL frameworks and best practices for ServiceNow
• Proficiency in English at B2 level or higher
• Proven skills in engaging and presenting to stakeholders across both business and engineering teams
• Ability to work independently and manage tasks effectively

Nice to have - SNOW Certifications (admin, developer, implementer)

We offer - Engineering Heritage. Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years

• Advanced Tech Stack. Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
• World-Class Clients. Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
• Professional Growth. Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
• GenAI Community. Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
• Entrepreneurial Culture. If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
• Hybrid Setup.The flexibility to work from any location in Montenegro, whether it's your home or our dynamic offices
• Other Benefits. Corporate health insurance and the possibility of buying private health insurance for the family at a corporate price

EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.