Lead ServiceNow Engineer

Role Summary

We are looking for an experienced and dedicated Lead ServiceNow Engineer to join our team.

In this role, you will be responsible for technical supervision, solution design, and hands-on development as part of a greenfield ServiceNow ITSM implementation project. Your work will include the creation of both a front-end portal and corresponding backend modules. This is a great opportunity for a knowledgeable professional who is ready to take on leadership duties and guide a team through a major IT service management implementation.

Feel free to work remotely from anywhere across Montenegro or connect with colleagues at our Herceg-Novi and Podgorica offices.

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Responsibilities - Lead and manage a small implementation team, while providing technical guidance and support

• Architect and design comprehensive solutions on the ServiceNow platform
• Ensure the solution's alignment with business requirements and industry best practices
• Execute hands-on development including customization, scripting, and configuration of ServiceNow
• Oversee code quality and implementation of development standards
• Collaborate with stakeholders to convert functional requirements into technical solutions
• Perform code reviews and troubleshoot any technical issues that arise during implementation
• Stay updated on ServiceNow capabilities and continuously work towards improvements

Requirements - Hands-on experience with ServiceNow, including front-end portal and corresponding backend modules

• Proven track record of leading and managing a team implementing end-to-end ServiceNow ITSM solutions
• Expertise in the technical areas of ServiceNow ITSM such as solution design, development, scripting, and configuration
• Strong understanding of ITIL processes
• Excellent problem-solving skills, including experience with code reviews and troubleshooting during the implementation phase
• Exceptional communication skills with the ability to clearly explain complex technical concepts
• English B2 and above

Nice to have - Up-to-date ServiceNow certifications

We offer - Engineering Heritage. Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years

• Advanced Tech Stack. Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
• World-Class Clients. Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
• Professional Growth. Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
• GenAI Community. Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
• Entrepreneurial Culture. If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
• Hybrid Setup.The flexibility to work from any location in Montenegro, whether it's your home or our dynamic offices
• Other Benefits. Corporate health insurance and the possibility of buying private health insurance for the family at a corporate price

EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.