Lead ServiceNow Engineer

Role Summary

We are seeking a skilled Lead ServiceNow Engineer to join our implementation core team.

In this role, you will play a key part in driving the global implementation of ServiceNow and collaborating with various stakeholders to deliver effective solutions. If you are ready to contribute meaningfully, we encourage you to apply.

This position offers hybrid setup with the flexibility to work from any location in Lithuania, whether it's your home or our dynamic offices in Vilnius and Kaunas.

#LI-DNI#LI-VA2

Responsibilities - Oversee and manage the global implementation of ServiceNow from inception

• Interact with multiple modules, including IT Service Management, Technical Service Management, Technical Network Infrastructure, Configuration Management Database, Event Management, Human Resource Service Delivery, Workflow Service Delivery, Governance Risk and Compliance, and Integrations
• Develop integrations between ServiceNow and enterprise platforms like OKTA Single Sign-On, Salesforce, and SAP
• Maintain platform consistency and integrity throughout the implementation process
• Manage upgrades and patching for the ServiceNow platform
• Collaborate with internal stakeholders, external client representatives, and third-party vendors

Requirements - At least 6 months of experience with implementing ServiceNow IT Asset Management, Human Resource Service Delivery, or IT Operations Management modules

• A minimum of 6 years of hands-on background in implementing ServiceNow across IT Service Management, IT Operations Management, Workflow Service Delivery, and Human Resource Service Delivery modules
• Strong team orientation and clear communication skills
• Highly organized, with the ability to work independently
• Presentation skills to effectively share results with business and engineering stakeholders
• A consultative mindset to provide insights and recommend improvements based on ITIL and ServiceNow best practices
• Availability to work until 10 AM Pacific Standard Time to align with client representatives and core team members

Nice to have - Qualifications in ServiceNow Administrator, Developer, or Implementer Certification(s)

We offer - Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years

• Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
• World-Class Clients: Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
• Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
• GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
• Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
• Hybrid Setup: The flexibility to work from any location in Lithuania, whether it's your home or our dynamic offices in Vilnius and Kaunas
• Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.

With offices in 55+ countries, EPAM has grown in Lithuania to over 1,200+ talented innovators in just 4 years. We foster creativity and unconventional ways of doing things, welcoming like-minded professionals to join us