Lead, Referral System & Inter-Care Coordination

Role Summary

The Lead, Referral System & Inter-Care Coordination is responsible for managing, optimising, and standardising patient referral pathways across all healthcare facilities. The role ensures seamless coordination between primary, secondary, and tertiary care services, improving patient access, continuity of care, and overall health system efficiency. This position develops referral protocols, monitors referral performance, and provides guidance to staff to strengthen inter-facility collaboration and patient-centred service delivery.

Responsibilities

• Lead the design, implementation, and monitoring of referral pathways and inter-facility care coordination processes across healthcare facilities.
• Develop, standardise, and update referral policies, protocols, and documentation to ensure efficient and safe patient transfers.
• Monitor referral data and performance indicators to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Collaborate with clinical teams, facility managers, and administrative staff to ensure timely and appropriate patient referrals.
• Provide training, technical guidance, and capacity-building support to facility staff on referral processes and coordination best practices
• Analyse referral trends, patient flow data, and outcomes to inform system improvements and strategic decision-making.
• Ensure alignment of referral practices with national healthcare standards, organisational policies, and quality improvement initiatives.

Requirements

• 6–10 years’ experience in health systems coordination, clinical operations, or referral management, with at least 2 years in a supervisory or managerial role.
• Bachelor’s degree in Medicine, Public Health, Nursing, Health Administration, or related field; a Master’s degree or relevant certification is highly desirable.
• Strong knowledge of patient referral systems, healthcare service integration, and care coordination principles.
• Proven experience in designing, monitoring, and improving referral processes or inter-facility coordination systems.
• Excellent communication, leadership, analytical, and stakeholder engagement skills.
• Ability to analyse operational data to support decision-making and system improvement.
• Must be a resident of Imo State or open to relocation.

About the Company

Our client is a visionary healthcare management organisation at the forefront of modernizing and elevating secondary healthcare delivery in Imo State, Nigeria. Recently reconstituted to enhance operational efficiency and administrative excellence, this dynamic institution is committed to ensuring that residents across the state have access to affordable, high-quality healthcare services. By leveraging innovative management practices and strategic oversight, they are reshaping the landscape of public healthcare, fostering an environment where both patients and healthcare professionals thrive.

As part of their ambitious growth and transformation agenda, they are now seeking passionate, skilled, and forward-thinking professionals to join their team. This is an exceptional opportunity for qualified individuals who are eager to contribute to a mission-driven organization and make a tangible impact on healthcare delivery in Imo State.

If you are a dedicated professional with a commitment to excellence and a desire to be part of a transformative journey in healthcare, we invite you to explore the exciting career opportunities available. Join a team that values innovation, integrity, and the pursuit of healthcare excellence for all.