Key Account Manager - Quebec

Role Summary

Demonstrate an unwavering commitment to collaboration as demonstrated by their close partnership with the account’s assigned TM as the primary owner of the account.

Create strategic dialogue to position Align’s solutions for orthodontic treatment, restorative workflows, and digital intraoral scanning.

Collaborate cross-functionally with internal teams (Marketing, Customer Service, Logistics, Commercial, Product Development) to support customer needs.

Business Planning & Execution

Translate business strategies into clear objectives and tactics; create realistic sales forecasts, budgets, and contingency plans.

Plan and execute territory and account plans based on deep understanding of each account’s business, goals, challenges, and opportunities.

Utilize data and analytics to help customers drive decision-making and optimize office processes.

Sales & Account Management

Achieve quarterly and annual sales targets for assigned territory and accounts.

Develop, communicate, and implement strategic sales plans for key accounts, leveraging insights and consultative selling approaches.

Monitor account performance, redirect efforts when goals are not met, and champion change to increase sales effectiveness.

Negotiate with decision-makers to position Align as the complete solution for orthodontic and digital scanning needs.

Leadership & Collaboration

Demonstrate sales leadership through mentorship, coaching, and collaboration with cross-functional teams.

Assume regional training and onboarding responsibilities as assigned by the Regional Manager.

Support regional initiatives and special projects (e.g., meetings, customer events).

Champion ACA values and foster collaboration across teams.

Customer Education & Support

Educate customers on Invisalign and iTero products to ensure clinical comfort and adoption.

Communicate cross-functionally (Doctor, Treatment Coordinator, clinical assistant, education, marketing) to understand business needs and articulate the fit with Align’s solutions.

Orchestrate additional internal resources to optimize the customer experience and promote Align solutions.

Professionalism & Agility

Be creative, self-disciplined, and capable of identifying and completing critical tasks independently with a high sense of urgency.

Listen, understand, and analyze customer needs to tailor Align products and services for a best-in-class customer experience.

Ce que nous recherchons

Diplôme universitaire ou expérience équivalente requise.

Minimum de 6 ans d’expérience. L’expérience peut inclure des ventes B2B externes ou internes, ou de l’expérience dans la vente de dispositifs médicaux d’équipements de capital, dans le domaine dentaire ou toute autre combinaison pertinente.

Historique démontré d’atteinte des objectifs de vente.

Possession d’un permis de conduire valide.

Connaissances en affaires et marketing : capacité à discuter de sujets tels que l’analyse des flux de trésorerie, le retour sur investissement (ROI), les états financiers (P&L) et à poser les bonnes questions d’affaires.

À l’aise avec les discussions cliniques concernant les produits Invisalign et iTero.

Maîtrise des applications Microsoft Office. Expérience avec un système CRM, Salesforce préféré, et les plateformes de communication virtuelle.

Déplacements réguliers requis dans le territoire géographique assigné, avec possibilité de nuitées. Certains déplacements aux États-Unis seront requis.

Droit de travailler au Canada et de voyager occasionnellement aux États-Unis.

Pour les postes situés au Québec, les candidats doivent être bilingues français / anglais.

Requirements

Bachelor’s degree and/or equivalent experience required

Minimum of 6 years of experience required. Experience can be outside business-to-business (B2B) sales experience or industry experience selling a medical device, capital equipment, dental, orthodontic, or other relevant combination of sales (inside or outside) and industry experience.

• Proven track record of achieving sales goals
• Valid driver’s license
• Business & Marketing knowledge: Ability & comfort having business discussions (Cash Flow Analysis, ROI, P&L) and asking the right business questions
• Comfort with having clinical discussions regarding both Invisalign and iTero products
• Proficiency with Microsoft Office applications. Experience with a CRM system, Salesforce preferred, and virtual communication platforms.
• Regular travel within assigned geographical territory required with the possibility of some overnight travel required. Some travel to the US will be required.
• Legally entitled to work in Canada and travel to the US on occasion.
• For roles in the province of Quebec, candidates must be French / English bilingual.

Pay Transparency

If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.

• For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
• Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
• This posting is for an existing vacancy within our organization. Canadian work experience is not required for this position. We welcome applicants from all backgrounds.
• We use automated tools (including artificial intelligence “AI”) in our hiring process. This may include AI-based screening or assessment of applications. All final hiring decisions will be made by humans.