Junior Technical Customer Support Specialist (Evening Shift)

Role Summary

Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!

Responsibilities

• Give joy to our customers by solving their queries via live chat and email;
• Ensure excellent customer experience;
• Answer customers’ queries & provide reliable information;
• Interpret and finetune the customer success process & performance;
• Work alongside techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates.

Requirements

• No previous experience required - we’re looking for someone eager to learn and grow;
• Excellent communication skills in English and Lithuanian;
• Ability to work full-time during evening shift (5:00 PM - 1:00 AM) in a hybrid working model ;
• Energy to move mountains together with your team;
• Empathy and understanding - basically showing clients how important they are!
• A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience;
• Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.
• Gross salary: 1500-1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
• To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here .
• Up for the challenge? Let’s talk!