Junior Client Success Manager - Education

Role Summary

About Huzzle

At Huzzle , we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle .

Role Type: Full-time

Engagement: Independent Contractor

We are looking for a Junior Client Success Managers to manage and support students throughout their journey to securing medical school offers.

This is a high-impact, client-facing remote role where you will act as a trusted advisor to students and their families, ensuring programme success, driving retention, and contributing to revenue growth through upselling.

You will also take on light leadership responsibilities, mentoring junior support staff and owning the overall client experience.

Responsibilities

• Manage a portfolio of students, guiding them from onboarding to medical school acceptance
• Ensure high client satisfaction through proactive communication and structured support
• Reduce churn and minimise refunds by identifying risks early and resolving concerns
• Drive upsell opportunities
• Collect testimonials, success stories, and case studies from successful students
• Coordinate with internal teams to ensure seamless delivery of programmes
• Act as a point of contact for both students and parents when required
• Support and mentor 1–2 junior team members, acting as a mini team leader
• Track progress and maintain accurate records using CRM and internal tools

Requirements

• 2+ years of experience in Client Success, Customer Support, Account Management, or similar roles
• Background in education, teaching, healthcare (e.g., nursing), or student support is highly preferred
• Strong communication and relationship-building skills (client-facing experience essential)
• Proven ability to manage multiple clients and deliver high satisfaction outcomes
• Experience handling objections, retention, or upselling is a strong advantage
• Highly organised with strong attention to detail and follow-through
• Comfortable working in a fast-paced, target-driven environment
• Experience with tools such as Slack, Notion, Zoom, and Google Drive
• Leadership potential or prior experience mentoring junior staff

Benefits

• 💻 Fully Remote: Work from anywhere with international teams
• 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
• 🤝 Peer Community: Connect with high-performing sales professionals in our network
• 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
• 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

About the Company

Our client is a high-growth sales acceleration partner specializing in outsourced business development for complex B2B sectors, including FinTech, HealthTech, and Manufacturing. Operating across the UK, Europe, and North America, the team helps ambitious global brands bridge the gap between lead generation and revenue through a proven, consultative sales methodology. They act as a strategic extension of their clients' organizations, deploying expert SDR teams and advanced sales engagement technology to navigate high-value, long-cycle sales environments.

The team prides itself on combining the agility of a startup with enterprise-level maturity, fostering a culture driven by performance, data-backed insights, and continuous professional development. With a focus on delivering measurable ROI through human-led, tech-enabled outreach, they provide a fast-paced and collaborative environment for sales professionals passionate about account-based targeting and high-level executive engagement. This is an opportunity to join a scaling firm at the forefront of modern B2B sales innovation.

Job Type Full-time