JUNIOR BUSINESS PROCESS ANALYST & SOLUTIONS DEVELOPER - GBS

Role Summary

He is responsible for identifying, analyzing, documenting, participating in the design and leading the development, testing and implementation stages of initiatives, requirements, new projects and technological solutions that contribute to digital transformation, process optimization and continuous improvement of corporate services. Acts as a link between the business areas and the technical teams, ensuring the understanding of the processes, needs, business rules, functional and non-functional requirements, information, integrations and technical restrictions that must be considered to obtain clearly defined functional, technical and solution specifications. The role combines business process analysis capabilities, requirements engineering, managing to translate business needs into solutions supported by different technologies, including traditional development activities, low-code/no-code, process automation, RPA, data analytics and visualization, integrations, controlled use of artificial intelligence tools, evaluating the most appropriate technological alternative according to the needs, and guaranteeing that each initiative has an adequate survey, definition, validation, development, testing, implementation and transfer to the operation.

Minimum 2 years of experience in

Leading the gathering of requirements, analysis of business processes and technical/functional documentation of technology projects.

Design and development of solutions with automation and Low-Code tools (Power Platform, RPA, Power BI).

Demonstrable experience in actively participating in the complete life cycle of software projects (Understanding, Analysis, Development, UAT Testing, Deployment and Post-implementation).

Desirable experience in implementation and integration projects of Artificial Intelligence (AI) or data analytics components.

Responsibilities

SCOPE AND RESPONSIBILITIES

Business Analysis, Processes and Solution Documentation

• Analyze end-to-end business processes, identifying objectives, actors, data, systems, dependencies, controls and opportunities for improvement, standardization, digitalization and automation.
• Raise, analyze, document and validate functional and non-functional requirements, translating business needs into clear, traceable and technically viable solutions.
• Perform AS-IS/TO-BE analysis to identify gaps, impacts and opportunities for process and solution transformation.

Prepare and maintain functional, non-functional and technical documentation, including requirements, business rules, acceptance criteria, restrictions, exceptions, integrations and interoperability between information systems, mockups/user interfaces, security requirements and other definitions to be implemented.

• Use documentation tools in terms of user stories, use cases, test cases, functional specifications and solution documentation.
• Design and document processes, workflows, integrations and functional models using standards such as BPMN 2.0 and UML.
• Guarantee traceability, consistency and updating of documentation throughout the life cycle of initiatives, from analysis to implementation, support and evolution of solutions.

Design and Development of Technological Solutions

• Participate in the design of technological solutions based on the identified requirements and needs.
• Evaluate different alternatives for the development of the solution considering functionality, architecture, security, integration, data, infrastructure, costs, licensing, scalability, maintainability and implementation time.
• Participate in the definition of MVP, roadmap, releases and incremental deliverables.
• Participate in the definition of solutions based on Low-code / No-code, Microsoft Power Platform, RPA, Process Automation, APIs and integrations, Business Intelligence, Data & Analytics, Azure and Artificial Intelligence agents/models.
• Develop or configure solutions of low and medium complexity according to the needs of the operation, considering the tools, technologies and corporate platforms required in the solution (GLPI, BMC Helix, Power Automate, Power BI, Power Apps, among others).
• Participate with development teams in the technical definition, refinement and validation of solutions.
• Review that the developed implementation corresponds with the requirements and specifications previously approved by the business.
• Identify technical, functional and integration risks before and during development.

Testing, Implementation and Stabilization

• Comprehensively accompany the life cycle of solutions from lifting to stabilization.
• Design functional test scenarios and cases, preparing test data and acceptance criteria.
• Participate in UAT validations, integration tests, regression and end-to-end validations.
• Manage and document defects found during testing.
• Prepare documentation for implementation and transition to production.
• Participate in release, deployment, go-live and hypercare (stabilization) activities.
• Validate the correct operation of the solution after its implementation.
• Ensure the transfer of knowledge to the teams responsible for support and operation.

Requirements

• Education: Professional or student in the last semesters in Systems Engineering, Industrial Engineering, Computer Science, Software, Electronics or related careers. Experience in Digital Transformation, Data Analytics, Automation and Process Improvement projects.
• Technical Knowledge and Tools
• Process modeling and flow diagramming.
• Requirements gathering, documentation of user stories, design of mockups, prototypes and user interfaces, use cases and test cases.
• Documentation and Project Management Tools: Jira, Confluence, Azure DevOps, MS Visio, Bizagi Modeler.
• Low-Code/No-Code & Apps: Microsoft Power Apps (Canvas/Model-Driven), Power Pages.
• Automation and RPA: Power Automate (Cloud & Desktop), UiPath, Automation Anywhere or Python for basic automations.
• Data Analytics: Power BI (DAX, Power Query), SQL (advanced queries for data analysis), Advanced Excel.
• AI & Generative AI: Copilot Studio, integration of APIs, Prompt Engineering, Azure AI Services and AI applications on the MS Foundry platform (OpenAI, Anthropic, Meta and Microsoft itself).
• Methodologies and Architecture: BPMN 2.0, UML, Agile / Scrum, Kanban, ITIL v4, notions of Architecture and Integrations.

Desirable Certifications (not exclusive)

• Microsoft Certified: Power Platform Developer Associate (PL-400) or Power BI Data Analyst (PL-300).
• Professional Scrum Master (PSM I) / Certified Scrum Product Owner (CSPO).
• CBAP (Certified Business Analysis Professional) or CCBA/ECBA (IIBA).
• CPRE (Certified Professional for Requirements Engineering - IREB).
• BPMN 2.0 Professional / Bizagi Certification.
• Certifications or courses in AI / Generative AI Fundamentals (e.g., Azure AI Fundamentals AI-900).

SKILLS AND COMPETENCES

• Ability to decompose complex business processes into logical components, identifying dependencies, risks and exceptions with high precision.
• Ability to create clear, structured, complete and maintainable documentation over time.
• Ability to understand operational challenges and shortcomings to translate them into cost-efficient, viable and scalable technological solutions.
• Ability to interact as an effective bridge between business profiles (managers, operational analysts) and highly technical profiles (developers, infrastructure architects, AI specialists).
• Ability to guarantee the completeness and rigor necessary to correctly determine business rules, technical specificities, appropriate development criteria and for testing scenarios before moving to production.
• Proactivity to adopt new technological tools, AI algorithms and development frameworks.

About the Company

SGS is the world leader in inspection, verification, analysis, training and certification. It is considered the main global benchmark in quality and integrity, with more than 95,000 collaborators and a network of more than 2,400 offices and laboratories around the world. Within this global structure, GBS Americas (Global Business Services) plays a fundamental role for SGS as the regional center in charge of optimizing, standardizing and providing shared services for the countries of the continent.

GBS Americas manages key processes such as finance, human resources, purchasing, technology, customer service and other operations that allow SGS business lines to concentrate on their main activity. Its mission is to ensure efficiency, agility, operational quality and strategic support, driving digital transformation and continuous improvement throughout the region.