JO-202550: Client Outreach Coordinator

Role Summary

This is a remote position.

Job Title: Client Outreach Coordinator (COC) – Remote, Part-Time

We are looking for a proactive and detail-oriented Client Outreach Coordinator (COC) to support our sales pipeline through consistent outbound efforts and lead management. This is a remote, part-time role suited for someone who enjoys client engagement, structured processes, and close collaboration with sales teams. You will play a key role in initiating conversations, qualifying prospects, and ensuring smooth handovers to sales.

You will be joining a supportive remote team that values clear communication, accountability, and well-defined workflows. This role offers flexibility across US and AU time zones and the opportunity to make a measurable impact on business growth.

Responsibilities

• Client Outreach & Lead Engagement
• Conduct cold calling to introduce services and initiate conversations with prospective clients
• Qualify inbound and outbound leads based on defined criteria
• Convert qualified leads into sales-ready opportunities
• Re-engage and retarget old or inactive leads to revive potential opportunities
• Maintain professional and timely communication with prospects via phone, email, and SMS
• Lead Management & Sales Coordination
• Accurately document outreach activities and lead status in CRM systems
• Endorse qualified leads to the Sales team with complete and organized information
• Ensure smooth handover by providing relevant context, notes, and next steps
• Coordinate closely with Sales to align on lead quality and follow-up priorities
• Campaign & Tool Management
• Execute email blasting and SMS outreach campaigns as scheduled
• Use tools such as RO and HubSpot for CRM and outreach activities
• Track tasks and progress using Asana, ClickUp, and Google Sheets
• Maintain clean and up-to-date records to support reporting and performance tracking
• Ad Hoc & Process Documentation
• Create and update SOPs related to outreach processes and lead handover to Sales
• Support process improvements by documenting best practices and workflows
• Assist with other outreach- or sales-support tasks as needed

Requirements

• 2+ years Experience in cold calling, lead qualification, or sales outreach
• Clear and confident communication skills, both verbal and written
• Organized and process-driven, with attention to detail
• Comfortable working with CRMs and task management tools
• Ability to work independently in a remote setup while staying aligned with the team
• Part-time: 6 hours per day
• 3 hours during US time zone (late night PH time)
• 3 hours during AU time zone (early PH time)

About the Company

• Fully remote role with structured but flexible workflows
• Supportive team culture that values collaboration and clear expectations
• Opportunity to contribute directly to sales growth and process improvement
• Clear tools, systems, and documentation to help you succeed in your role