Internal sales (x/f/m)

Role Summary

JOIN OUR MISSION, JOIN DOCTOLIB!

Do you want to actively advance the digitalization of the healthcare system - and at the same time work in an environment in which your sales strength, your ambition and your desire to learn really make a difference? Then you've come to the right place.

Our inside sales team takes on a central task: We help our existing customers (doctors and practice teams) to exploit the full potential of Doctolib - and offer them solutions that create real added value and measurable impact.

If you are hungry, like to take on responsibility and enjoy leveraging upselling potential via telephone and video, then apply now!

PARTICULARLY INTERESTING TO US

• Initial experience in inside sales, telesales or in the active support of existing customers is a plus - career changers are welcome if they have drive and a hunger to learn.
• Completed studies or comparable training.

JOB DETAILS

• Employment type: Permanent position
• Scope: full-time / part-time from 30 hours
• Location: Munich, Berlin, Düsseldorf
• Start date: From now on
• Working method: Hybrid possible

Our vision is to improve the health of everyone. This is also reflected in recruiting.

We evaluate applications solely on the basis of qualifications and motivation. We do not tolerate discrimination.

The more diverse our team and ideas are, the more our product will be able to improve the health of our users. That's why we invite you to apply to us, regardless of gender, religion, age, sexual orientation, ethnic origin or disability.

In order to ensure equal opportunities, you can forego information such as photos, age, etc. in your application. Please let us know what arrangements we can make to best support you. We look forward to digitizing the healthcare system with you!

All information provided will be processed by Doctolib for application management. For details on data processing, please click here https://doctolib.legal/B2C-Privacy-Policy-Career-DE. If you have any questions or would like to exercise your rights, please contact hr.dataprivacy(at)doctolib.com.

Responsibilities

• You are responsible for the active sales of our Doctolib AI assistant (telephone assistant and office hours assistant) to existing customers - including structured and proactive approach.
• You conduct targeted, empathetic and efficient conversations: you understand needs, identify challenges and present relevant solutions.
• You manage the entire sales cycle independently - from the initial contact through advice, preparation of offers and handling objections to the successful conclusion.
• You work in a highly structured and KPI-oriented manner: You track your pipeline, measure your progress, actively use feedback and continuously develop yourself.
• You document your activities and results in Salesforce and thus make a direct contribution to our sales growth.
• You work closely with customer success, marketing and other teams to holistically optimize customer experiences.

Requirements

Even if you don't fulfill everything 100% - we look forward to receiving your application! Motivation and mindset are crucial.

This is what you bring with you

• Enthusiasm for telephone sales and proactive customer approach – ideally experience in upsell or cross-sell.
• High intrinsic motivation: You work goal-oriented, like to measure yourself against KPIs and remain ambitious - even on challenging days.
• Strong communication skills combined with high empathy: You can build trusting relationships and convey complex information clearly.
• Structured and independent way of working: You keep track of the pipeline, priorities and processes.
• Willingness to learn and openness to feedback – you want to get a little better every day.
• German at a native speaker level and good knowledge of English.
• Interested in digital innovations in healthcare.

Benefits

WHAT WE OFFER YOU

Health & Wellbeing

• Company health insurance with extensive additional benefits
• Free mental health and coaching sessions via an external partner
• Funded sports offerings via the Urban Sports Club

Flexibility & work style

• 28 vacation days + 1 additional day per full year of employment (max. 30 days)
• Opportunity to work abroad from almost any country for up to 10 days per year
• Deutschlandticket (sponsored by Doctolib) for office or hybrid work
• Flexible working hours and additional time off for caring relatives or employees with disabilities

Family & Support

• Doctolib Parent Care Program – including an additional month of paid parental leave and other family-friendly benefits

Food & Office Lifestyle

• Subsidized lunches (via our partner Salfy)
• Healthy snacks and a regular breakfast buffet in the office

About the Company

WHAT WE DO

Join a team of passionate and hardworking entrepreneurs to transform healthcare!

Working in the tech team at Doctolib involves building innovative products and features to improve the daily lives of care teams and patients. We work in feature teams in an agile environment, while collaborating with product, design, and business teams.

ABOUT OUR TECH ENVIRONMENT

Our solutions are built on a single, fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components.

Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.

We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here https://careers.doctolib.com/ai-careers/!

We also invest in open, applied AI research. For example, our DoctoBERT project introduces open-source medical language models trained for French clinical text, with applications in named entity recognition, classification, and retrieval. Read the DoctoBERT practical guide https://huggingface.co/blog/hugging-science/doctobert-cookbook#introduction to learn more about how we bring deep AI research into practical healthcare applications.

Additional Information

1. Initial consultation with our talent partner (30 min.)

Get to know Doctolib and get an initial overview of the role and our culture.

1. Technical interview with a team lead (45 min.)

Deepen your experience, show your sales strengths and ask any questions about team dynamics and working methods.

1. Getting to know each other personally in the office

Get to know your future team, gain insights into our everyday work and experience the atmosphere at Doctolib.

1. Reference Check

Finally, we obtain at least one reference – for maximum transparency on both sides.