Infra, Service Desk, & Asset Management Head

Role Summary

The Head of IT Infrastructure, Service Desk & Asset Management leads the Group’s IT infrastructure, service desk, end-user support, and IT asset management functions, providing strategic direction, governance, and operational leadership to ensure the delivery of reliable, secure, resilient, scalable, cost-effective, and customer-centric technology services across the conglomerate. The role ensures that IT services are aligned with business priorities, support operational continuity, and enable the organization’s digital transformation and growth.

Responsibilities

1. ITInfrastructure & ResilienceLead the Group-wide strategy,operations, and modernization of network, servers, systems, data centers,cloud, and infrastructure to ensure secure, resilient, scalable, and highlyavailable technology services.
2. ITService Management & Customer ExperienceGovern IT Service Desk, end-usersupport, and ITSM practices to deliver consistent, responsive, andcustomer-centric services across all business units, with clear SLAs, KPIs, andcontinual improvement.
3. ITAsset & Technology Lifecycle ManagementEstablish Group-wide governance forIT assets, technology standards, lifecycle, procurement, utilization,licensing, and retirement to optimize investments, compliance, and total costof ownership.
4. TechnologyGovernance, Risk & TransformationDrive technology governance,operational risk management, business continuity, and infrastructuretransformation initiatives, including automation, cloud adoption, and emergingtechnologies, in alignment with Group strategy.

Strategic Leadership &Shared ServicesLeadthe IT Infrastructure and Shared Technology Services organization, managingpeople, budget, vendors, and stakeholder relationships while deliveringscalable, cost-effective services that support business growth and operationalexcellence.

Technical Competencies and Skills

IT Infrastructure, Service Management, ITIL, Stakeholder Management, Leadership, Strategic Vision, People Management, Asset & Vendor Management

Education, Trainings and Licenses Required

•Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering