Job Overview

Job Type

Full-Time

Pay

Not disclosed

Job description

We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay.

Provide upscale guest service experiences for clients throughout their stay
Be a continual source of information, help and assistance to all guests
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Oversee check-in and check-out procedures, including reservations and financial transactions
Actively listen to and resolve complaints
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Manage guest relations team
Analyze customer feedback and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with clients

Minimum 3 years' experience as Guest Relations Manager in a Hotel of Vacation Homes setup
Understanding of all hotel / Holiday Home management best practices and relevant laws
Hands-on experience with Hotel Management software
Excellent in spoken and written English, knowledge of other languages is a plus
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Degree in Hospitality Management, Tourism, Business Administration or relevant field
Must be familiar with Dubai areas and its tourism spots