Guest Experience Associate

Role Summary

Xara Collection are looking for a friendly and professional Guest Experience Associate to ensure an exceptional stay for our guests. This role focuses on delivering outstanding customer service, handling guest inquiries, and creating memorable experiences. The ideal candidate will have strong communication skills, a passion for hospitality, and a proactive approach to guest satisfaction.

Responsibilities

• Welcome guests upon arrival and ensure a smooth check-in and check-out process.
• Assist guests with inquiries, reservations, and special requests.
• Provide personalized recommendations and enhance the guest experience.
• Handle complaints and resolve issues promptly to maintain high satisfaction.
• Collaborate with hotel departments to ensure seamless service.
• Maintain up-to-date knowledge of hotel offerings and local attractions.

Requirements

• Previous experience in hospitality or customer service preferred.
• Excellent communication and problem-solving skills.
• Friendly, professional, and guest-oriented demeanor.
• Ability to multitask in a fast-paced environment.
• Proficiency in hotel management systems is a plus.

Benefits

• Full Time Job
• Hospitality and Leisure
• Hotel, Restaurant and Catering
• Michelin Recommended

About the Company

Join the Xara Palace Family!

Are excellence and team spirit part of your DNA?

Are you looking at opening up a new world in upscale hospitality and taking your career to the next level?

The Xara family is growing and is on the lookout for passionate and inspiring team players to be part of our history and share our values.