Front Desk Supervisor - Roost Cleveland

Role Summary

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About ROOST Cleveland

ROOST Cleveland brings the signature ROOST apartment ‑ hotel experience to the heart of downtown Cleveland. Set within a beautifully restored historic building, it offers spacious studio, one ‑ , and two ‑ bedroom apartments designed for both short visits and extended stays. Each residence features full kitchens, in ‑ unit laundry, curated furnishings, and warm, modern design details that make every stay feel like home. Guests enjoy access to thoughtfully designed common spaces, a fitness center, and attentive service that blends boutique ‑ hotel hospitality with residential comfort. Steps from the city’s cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city.

Website: https://www.roostcleveland.com

ROOST Cleveland is seeking a polished, organized, and hospitality ‑ driven Front Desk Supervisor to support daily operations and lead the front ‑ of ‑ house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.

Responsibilities

• Lead and support front desk associates during daily operations
• Provide warm, professional, and efficient service to all guests
• Oversee check ‑ ins, check ‑ outs, reservations, and guest inquiries
• Assist with onboarding, training, and coaching front desk team members
• Ensure all front desk procedures, standards, and service expectations are consistently met
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Maintain accurate records, reports, and shift documentation
• Collaborate with housekeeping, maintenance, and management to support smooth operations
• Monitor lobby and front desk presentation to ensure a clean, organized, guest ‑ ready environment
• Assist with scheduling, inventory, and administrative tasks as needed

Requirements

• 1–2 years of hotel front desk or guest ‑ service experience; supervisory experience preferred
• Strong communication and leadership skills
• Warm, guest ‑ focused demeanor with a commitment to hospitality
• Ability to multitask and remain composed in a fast ‑ paced environment
• Proficiency with hotel reservation systems and front ‑ office software
• Strong attention to detail and organizational skills
• Flexible schedule, including nights, weekends, and holidays

Benefits

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• A collaborative, design ‑ driven work environment
• Employee dining perks across Method Co. properties
• Sick time & vacation
• Health, vision, and dental benefits