Fraud & Scams Officer

Role Summary

Are you passionate about combating fraud and protecting individuals from scams?

We are seeking a dedicated Fraud & Scams Officer to join a Big 4 Bank in Bedford Park, commencing on Monday 12th October 2026.

In this role, you will play a crucial part in identifying, investigating, and providing service to customers who are experiencing suspicious or fraudulent activities on their banking products.

Responsibilities

Key Responsibilities include (but are not limited to)

• Inbound and outbound calls from customers in relation to card and digital fraud, scams, merchant fraud and any dispute matters
• Provide guidance and support to individuals who have been victims of fraud
• Monitor phone, internet banking, credit card, cheque, merchant fraud and transactional alerts for fraud and scam activity
• Create scam and fraud files for case management
• Refund and recover funds
• Reporting fraudulent customers to regulatory bodies
• Follow compliance and regulation protocols
• Analyse data to identify patterns and trends related to fraudulent activities

Requirements

About you

• Previous experience in fraud investigation or a related field
• Investigative mindset
• Empathetic nature
• Ability to work both autonomously and in a team environment
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal abilities
• Ability to work across a 6am - midnight roster

Benefits

• Competitive pay rate of
• $45+ per hour
• + superannuation
• Comprehensive training with ongoing support
• Hybrid work model after 6 months
• Opportunities for professional development and growth
• Attractive discounts and perks that come with working for a Big 4 Bank!
• If you are committed to making a difference and have a keen eye for detail, we want to hear from you!
• To Apply: Please attention your resume and a brief cover letter highlighting your experience in investigation or customer support to Emily Bridgland.
• Please note: Only shortlisted candidates will be contacted.
• At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.