Founding Operations & Customer Success Manager

Role Summary

This is a rare opportunity to join a fast-growing AI-focused B2B SaaS company as their first dedicated Operations & Customer Success hire . You'll work directly alongside the founding team to onboard, support, and grow a portfolio of 40+ B2B clients across 14+ industries. The company builds an AI Visibility Content Engine that helps brands appear in AI-generated answers and overviews across leading platforms. You'll be foundational to how clients experience the product and how the team scales.

Responsibilities

• Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start
• Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention
• Identify client needs and translate them into actionable product feedback for the founding team
• Develop and refine scalable processes for client communication, reporting, and success tracking
• Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales
• Support upsell and expansion conversations by demonstrating product value and understanding client goals

Requirements

• 0–2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients
• Full professional fluency in both German and English
• A proactive, ownership-driven mindset — comfortable in an early-stage environment where processes are still being built
• Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously

Nice to Have

• Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling)
• Experience translating client feedback into concrete product improvement requests
• Background at a consulting firm, growth-stage startup, or tech company in a client-facing role
• Base salary: €70,000 per year
• Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience
• Visa sponsorship: Not available

Location

This is an on-site role based in Munich or Hamburg, Germany . The team is split across both cities and you are welcome to join from either location.