Finnish speaking Customer Support Consultant - Tieto Banktech (m/f/d)

Role Summary

Tieto Banktech is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation.

We are currently seeking a Finnish speaking Customer Support Consultant to join our Defence Centre team. As a Customer Support Consultant, you will be responsible for managing and following up on cases related to Financial Crime Prevention for our end customers. Working alongside other consultants, your main objective will be to prioritize quality and efficiency in daily operations. Reporting directly to the Head of Section, your primary focus will be on providing excellent service to our customers.

Stay alert to recruitment scams

• Tieto only communicates via @tieto.com email addresses.
• We never ask candidates to pay fees or share financial details during recruitment.
• If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site.
• For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog

Responsibilities

• Case handling in our own systems as well as our customers' systems
• Continuous improvement and development of our case management process
• Customer contact via various channels such as telephone and SMS
• Develop and maintain the department's routines
• Collaborating in cross functional teams
• Testing of new solutions

Requirements

• You speak fluent Finnish and English
• Positive, proactive and eager to take on new challenges
• Strong work ethic and initiative
• Committed to high-quality results
• Effective communication and relationship-building skills
• Works well independently and collaboratively as part of a team

Benefits

• Interesting and dynamic work environment
• A team of great colleagues that constantly support each other
• Professional and personal development opportunities
• Training in our Internal Academy
• Salary up to 2000 EUR (gross/month) and benefits package (health insurance, sports etc.)
• *Monthly salary offer will be defined upon candidate’s professional competence accordance with job demands

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto

About the Company

What is Tech Consulting?

Tech Consulting is a digital design and software development unit where we help our customers grow by combining business design, technological know-how and modern software development.

We believe in cooperation, openness and that the best solutions arise when different people and ideas meet.

Our customers are more than 130 organizations from different industries - such as public administration, finance, pensions, energy, logistics and manufacturing industry. We develop everyday digital services that you probably use yourself - and that have a real impact on people's everyday lives and society.

Azure DevOps and you have built CI/CD pipelines.

Why join our growing team?

At Tieto Tech Consulting, you work at the interface of technology, innovation and social influence. You will be supported by Finland's largest network of IT experts and a culture that encourages cooperation, curiosity and continuous learning. Our growth does not stop.

We believe you will succeed in the task if you have work experience:

Microsoft Full Stack for software development (e.g. C#, .NET, React, JavaScript/TypeScript, Blazor)

About software development in the Azure cloud environment

Integration technologies and Web Services, such as REST

From MS SQL databases

From Azure Data Factory or Azure Databricks

Agile working methods

About container technologies (e.g. Docker, Kubernetes)