Field Service Technician

Role Summary

• Stripping, assessing, repairing and testing mechanical seals, couplings and associated equipment
• Consistent and timely completion of Service related documentation
• Scheduling of jobs for repair
• Complete inspection and test plans consistent with meeting the required corporate compliance standards

Collect background operational detail required in order to support engineering assistance in specifying materials for seals for unusual duties or duties not quoted previously

• Prepare repair work quotations and associated documentation
• Work with document control systems
• Assist in root cause analysis investigations
• Offer troubleshooting advice and reliability solutions in conjunction and collaboration with company technical personnel as required
• Work with sales and technical support staff in generating business opportunities

Arrange and attend client visits as required (Oil & Gas & Mine sites).

• Development and maintenance of systems and Computer skills as required
• Conduct training for internal and external stakeholders as required
• Complete periodic reporting requirements as agreed with management

Requirements

• Ability to take responsibility and be accountable for actions to ensure customer satisfaction.
• Customer focused
• Fitter/Turner or Machinist by Trade.
• Capable of achieving objectives and delivering results

Strong communication skills

• Be able to support and mentor colleagues when necessary.
• Ability to apply CI techniques in the workplace processes and work with continuous improvement programs.

Benefits

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )

About the Company

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.