Field Service Technician

Role Summary

Description

The Leidos Defense Sector is hiring a Field Service Technician to support US Army Central G2. The program provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks.

The Field Service Technician will be part of a dynamic team supporting customers throughout the ARCENT Area of Responsibility including both U.S. and coalition personnel.

This is a deployed position located at Camp Arifjan, Kuwait.

Duty hours are 12 hours per day, 7 days per week, and are subject to local labor laws. This position also requires 24/7 on call availability, including weekends and holidays.

Responsibilities

• Provide Tier I and II customer service support as part of a service desk team across multiple networks, facilities, and locations (in-person telephonically or electronically submitted via ticket system); escalate incidents to higher Tier II or Tier III when required
• Complete basic and advanced hardware and infrastructure work including cable management at both workstations and in-server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance, etc.
• Remediate problems with Windows desktops, laptops, printers, digital senders, video teleconference systems, VOIPs
• Execute basic Active Directory tasks and manage NTFS permissions such as share folder access, etc.
• Troubleshoot, diagnose, and resolve software issues with MS Office and Outlook, Adobe, Java, PKIs
• Apply patches and updates to workstations both locally and remotely, and using PowerShell, RDP
• Track all work in designated incident database tools & systems (such as Remedy), ensure tickets are completed accurately and in a timely manner
• Support In & Out process users, including creating accounts, setting up workstations, mapping drives, and printers
• Schedule and de-conflict Video Teleconferences
• Conduct site surveys and installation of IT equipment
• Participate in or lead special projects and day-to-day operations as needed or assigned by the site lead, including surging to alternate locations for customer requirements or to backfill personnel during R&R or other absences

Requirements

• Bachelor's degree and 2+ years of prior relevant experience. Additional years of experience may be considered in lieu of a degree.
• Active TS/SCI security clearance (in DISS).
• Active 8570 IAT II (or higher) Baseline Certification, such as: Security+|ce.
• Active Windows Computing Environment certification, such as: MS-900: Microsoft 365 Fundamentals, MD-102: Microsoft 365: Endpoint administrator Associate, etc., or the ability to obtain after hire.
• Experience resolving Tier I and II hardware, software and application issues (printer, basic network (LAN), scheduling & troubleshooting video tele-conferences (VTCs).
• Working knowledge of Active Directory Users & Computers, security groups/NTFS permissions, Cisco network/LAN principles, MS Windows 11, MS Office, desktop & laptop hardware, etc.
• Ability to work 12-hour shifts on-site, 7 days per week.
• On-call availability 24x7, including weekends and holidays.
• Current U.S. passport with at least 36 months validity and 5 blank pages.
• Must successfully complete CRC processing and medical screening and be designated "fit for deployment" (including medical tests and BMI analysis).
• Must obtain and maintain host nation work visa, including required local/regional medical testing.
• Must be willing to live and work in the State of Kuwait or deploy to austere forward locations as required.
• Must comply with all corporate policies, local site policies, host nation laws, customs, and courtesies.

Preferred Qualifications

• Active IT certification, such as: AZ-802:Windows Server hybrid administrator, CCNA, VCTA, NCDA.
• Experience with US Intelligence networks and organizations in South-West Asia or on a Camp Arifjan service desk.

AMSOPP1

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

About the Company

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Your greatest work is ahead!

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HYBRID SCHEDULE: Candidates must live in Framingham, MA office's client servicing territory. MA, CT, NH, RI. (1 - 4 days in office.)

Successful candidates can look forward to a fast paced, diverse work environment and flexible work hours/work arrangements as well as managers who will encourage career development and growth including:

In this role, you can also expect to gain experience in the following: