Field Service Technician Assistant

Role Summary

Cornerstone Building Brands is seeking a Technician’s Assistant to support Warranty/Field Service Technicians in delivering exceptional customer service during in-field service appointments for window and door products.

This role is a hands-on support position focused on assisting technicians with physical tasks, logistics, and customer interaction. The Technician’s Assistant will help ensure service calls are completed efficiently, safely, and to a high standard of customer satisfaction.

This position does not perform technical repairs independently but plays a key role in improving productivity, reducing reliance on third-party contractors, and enhancing the overall customer experience.

Assist Service Technicians during in-field service visits.

Support handling and positioning of door slabs, windows, and other materials (excluding glass handling).

Act as a “second set of hands” for repairs and replacements (holding, stabilizing, moving product).

Load and unload materials, parts, and tools from service vehicles.

Maintain cleanliness and organization of the service vehicle and job site.

Assist with basic preparation and cleanup before and after service work.

Help ensure all required tools, parts, and materials are available for each service call.

Provide courteous and professional interaction with homeowners, contractors, and dealers.

Support safe work practices at all times, including use of PPE and proper lifting techniques.

Follow direction from the Service Technician to ensure efficient completion of service calls.

Assist with documenting basic job details if required.

Support warehouse activities when field service demand is lower, including moving packages, staging materials, and assisting with general warehouse tasks.

Requirements

• Customer-focused with strong interpersonal and communication skills
• Positive attitude and willingness to support a team environment
• Ability to lift up to 50 lbs consistently
• Physically capable of working in various weather conditions
• Ability to perform manual tasks including lifting, carrying, and assisting on ladders (as required)
• Reliable, punctual, and adaptable
• Previous construction, labour, or service-related experience is considered an asset but not required

Benefits

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

About the Company

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at http://cornerstonebuildingbrands.com .

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.