Field Service Representative

Role Summary

Description

The Force Protection Division is looking for a Field Service Representative to serve as the primary field technical support resource responsible for installation, configuration, calibration, maintenance, troubleshooting, and sustainment support of deployed prototype systems.

This position focuses on equipment readiness and technical field execution activities associated with sensors, communications infrastructure, operational technology devices, and supporting hardware deployed throughout the Rock Island Arsenal force protection ecosystem.

The Field Service Representative works closely with the Field Operations Lead, Systems Engineering team, Software Engineering team, and subcontractor technical personnel to ensure deployed systems operate reliably and meet operational performance requirements.

Responsibilities

• Install and configure sensors, communications equipment, and supporting hardware.
• Support physical deployment activities throughout designated operational zones.
• Configure fielded equipment in accordance with approved technical baselines.
• Verify proper installation and operational functionality.
• Conduct field adjustments and operational tuning.
• Validate proper equipment alignment and performance.
• Support environmental tuning and optimization activities.
• Diagnose and resolve field equipment issues; troubleshoot hardware, communications, and connectivity problems.
• Support root cause analysis of equipment failures; coordinate corrective actions with engineering and vendor support personnel.
• Assist with installation and validation of communications infrastructure.
• Support connectivity verification and equipment testing; assist with communications resiliency and failover testing activities.
• Perform preventative maintenance activities; coordinate repair and replacement activities as required.
• Support warranty-related equipment replacement activities.
• Conduct equipment inspections and readiness assessments.
• Support field testing and operational validation activities.
• Assist with interoperability and connectivity verification.
• Document installation activities, maintain equipment configuration records, and record maintenance and troubleshooting actions.
• Provide field status updates and technical findings.
• Maintain awareness of site-specific hazards and environmental conditions.
• Support safe execution of field technical activities and environmental, safety, and operational compliance activities.

Requirements

• High school diploma or equivalent and 3 - 5 years of prior relevant experience.
• Field Service Engineering or Technical Field Support activities on DoD programs.
• Experience with Multi-Vendor Integration Activities and Communications Infrastructure Deployment in Operational Technology (OT) / Industrial Control Network (ICN) Operational Environments.
• Hands-on installation and maintenance experience
• Strong leadership and coordination skills.
• Ability to manage multiple concurrent activities with strong problem-solving and troubleshooting abilities.
• Ability to work independently in field environments.
• Strong customer support mindset..
• US citizenship and current secret clearance

Preferred Qualifications

• Physical security or force protection systems experience.
• Knowledge of agile development methodologies and management
• Experience supporting US Army or other DoW customers

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range $50,700.00 - $91,650.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

About the Company

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Your greatest work is ahead!

We are looking for a Substation Protection & Controls Engineer to join our team. As a Career Protection & Control Engineer, candidates will have the opportunity to design substation protection and control projects for electric utilities at voltages from 12kV up to 500kV. This is an exciting and growing field in the power systems industry and allows candidates to get exposure to how the power generation such as that of renewable energy ties into the electric system. Candidates will be expected to use knowledge of digital logic design, AC and DC circuits to design substation electrical projects.

HYBRID SCHEDULE: Candidates must live in Framingham, MA office's client servicing territory. MA, CT, NH, RI. (1 - 4 days in office.)

Successful candidates can look forward to a fast paced, diverse work environment and flexible work hours/work arrangements as well as managers who will encourage career development and growth including:

In this role, you can also expect to gain experience in the following: