F&B Host

Role Summary

The Host will provide professional and gracious information and support to guests, managing reservations and seating, and ensuring outstanding service. The individual will act as an advocate for the restaurant, create personal experiences, and develop relationships with guests to encourage their return.

Responsibilities

• Greet and welcome all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive and record reservations via phone or in person, accurately booking guests based on incoming calls.
• Taking room service orders may be part of your responsibilities.
• Check floor and tables for accuracy and cleanliness.
• Assist in bussing tables as needed.
• If any orders are "carry-out", package and check-out (if necessary).
• Help servers by refilling beverages when needed.
• Provide information to guests as requested.
• Perform other restaurant and customer service related requests for guests.
• Additional projects and responsibilities may be assigned as needed.

Requirements

• Previous customer service or hospitality experience is preferred.
• Ability to effectively manage multiple tasks in a dynamic setting, while also effectively communicating product, menu, and allergy information to guests.
• Food Handler Certification (if applicable).
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.