Loss Prevention Officer

Role Summary

As a Loss Prevention Employee, your primary responsibility is to create a safe and secure environment for all employees and guests. This includes providing safety education, enforcing company standards, and promoting the highest level of profit protection.

Responsibilities

• Patrol all areas of the property.
• Assist guests with room access; ADA access; safe lockouts, etc.
• Monitor Closed-Circuit Televisions, perimeter alarm systems, duress (Area of Refuge) alarms, and fire life safety systems.
• Lock/unlock property entrances as required.
• Conduct daily physical hazard inspections.
• Respond to accidents, contact EMS, or administer first aid/CPR as required.
• Assist guests and employees during emergencies.
• Notify appropriate individuals during accidents, attacks, or other incidents.
• Diffuse guest and/or employee disturbances.
• Call for outside assistance if necessary.
• Complete incident reports to document all Security/Loss Prevention related incidents.
• Handle safety and security-related interruptions and complaints.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts.
• Call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports and documents (proprietary information). Release information only to authorized individuals.
• Conduct investigations and gather evidence. Conduct interviews with relevant parties.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to direct report and relevant manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, supporting departments to reach common goals.
• Comply with quality assurance expectations and standards.
• Additional projects and responsibilities may be assigned as needed.

Requirements

SPECIFIC EXPERIENCE WE'RE SEEKING

• A minimum of 1 year of previous experience in a security officer position is required, preferably in a luxury hotel environment.
• Previous Military, Police or Emergency services experience also beneficial, with honorable discharge
• Fluent in English with the ability to write reports.
• High school diploma required.
• Ability to effectively present information, complete daily reports, and respond to questions from leaders, guests, and the general public in English.
• Must have First Aid and CPR certifications to fulfill local licensing requirements.
• Previous Medical experience also considered an asset (Nursing, EMTS etc).
• Must be proficient in Microsoft Office (Word, Excel) and have experience with CCTV and monitoring systems.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to solve guest issues and deal with competing priorities.
• This position requires a flexible schedule and must be able to work all shifts, days, evenings, overnights, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the abovementioned duties to meet business demands.