Expert, Quality

Expert, Quality at Delivery Hero in Lahore, Pakistan.

Responsibilities

• Improve hiring quality by monitoring recruitment funnels, evaluating candidate quality, and identifying gaps in sourcing and screening processes.
• Own and manage rider quality performance by ensuring high standards in hiring, onboarding, and operational readiness.
• Drive lead conversion performance by optimizing follow-ups, recruiter coordination, and applicant engagement throughout the hiring journey.
• Monitor and improve new rider retention by analyzing early lifecycle performance, onboarding effectiveness, and operational engagement.
• Track and optimize cost per hire (CPH) while ensuring recruitment targets are achieved efficiently and within budget.
• Develop and maintain KPI dashboards and operational reports related to hiring quality, retention, conversion rates, productivity, and rider performance.
• Analyze operational and recruitment data to identify trends, inefficiencies, and improvement opportunities.
• Collaborate closely with recruitment, operations, and hub teams to improve rider quality.
• Ensure process compliance and maintain data accuracy across recruitment and operational systems.
• Support process improvement initiatives focused on operational efficiency, hiring effectiveness, and rider experience.
• Coordinate with stakeholders to ensure smooth execution of hiring campaigns, onboarding activities, and retention initiatives.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Human Resources, Analytics, or a related field.
• 2+ years of experience in operations, recruitment analytics, rider operations, quality management, or workforce management.
• Experience in logistics, mobility, delivery, or gig-economy operations is preferred.

Benefits

• Strong understanding of hiring funnels, lead management, conversion tracking, and rider quality metrics.
• Experience in KPI reporting, operational analysis, and performance monitoring.
• Proficiency in Microsoft Excel, Google Sheets, or data reporting tools for analysis and dashboard management.
• Strong analytical and problem-solving skills with the ability to identify operational gaps and recommend actionable solutions.
• Ability to manage multiple stakeholders and coordinate effectively across recruitment and operations teams.
• Good communication and presentation skills.
• Experience in retention analysis, workforce planning, and operational performance management is preferred.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Proactive mindset with strong ownership and execution capabilities.

About the Company

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.