Analista de Negócio e Implantação Pleno

Role Summary

The Full Production Systems Analyst (Data Analyst II) will be responsible for the support and operation of production processes, answering calls, monitoring environments, checking processing and executing operational procedures. You will act autonomously in analyzing and resolving incidents, identifying root causes and implementing improvements, contributing to the stability and quality of services.

You will also be responsible for interacting with internal and external customers through Jira, Microsoft Teams and email, ensuring the correct monitoring of demands and effective communication of the solutions adopted.

Experience with Linux, Shell Script, MySQL, ITIL and change management is expected, as well as knowledge in root cause analysis and quality management. The area is ISO 9001 certified, with standardized processes and periodic audits, requiring rigor in the execution of procedures and commitment to continuous improvement.

We are looking for an analytical, proactive, collaborative professional, with good communication and focused on results, capable of acting as a technical reference and contributing to the team's operational excellence.

Requirements

• Good communication (spoken and written)
• Intermediate knowledge about using Linux OS in command prompt
• Basic knowledge of SQL language
• Initiative and pro-activity
• Sense of urgency
• Critical thinking and interpretation of messages, for categorizing calls

Benefits

Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we have more than 4 thousand people who work in different teams and specialties. Here, each knowledge and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through several market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition shows us that we are on the right path, providing an increasingly better work environment for our talents.

• Experian Careers - Creating a better tomorrow together
• Find out what its like to work for Experian by clicking here

About the Company

Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in several markets, such as financial services, health, automotive, agribusiness, insurance, among others. Experian invests in people and advanced new technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is to value yours. Experian’s people-centered, inclusive and purpose-driven culture is recognized by numerous awards — including World’s Best Workplaces™ 2025 (Fortune’s Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to see why. Experian is also proud to be an equal opportunity and affirmative action employer.