Operador de Autenticação Bilingue I- Vaga Exclusiva para Pessoas com Deficiência

Role Summary

Carry out preventive analysis of fraud in purchases made online inside or outside Brazil. They are analysts who handle orders with a risk of fraud from the lowest to the highest, being able to work on order screening or even double-checking orders that have already been screened, in addition to reanalyses, priorities, control groups of specific customers, among others. Its service is focused on decision making.

Responsibilities

Analyze purchase/service requests with the aim of approving these requests and avoiding losses resulting from fraud (CBK) by making telephone contact in English or Portuguese with the customer when necessary and ensuring delivery of goals;

• Perform massive analysis on purchase/service requests;
• Participate in meetings to align and discuss improvements in the professional and personal analysis and development process;
• Meet demands from SAC (customer service) regarding prioritization in analyses;

Requirements

• Fluent English or Spanish
• Office Suite
• Analytical Capacity
• Good communication
• Agility
• Proactivity

Benefits

Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we have more than 4 thousand people who work in different teams and specialties. Here, each knowledge and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through several market certifications: we were awarded by Great Place To Work™ in 26 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition shows us that we are on the right path, providing an increasingly better work environment for our talents.

• Experian Careers - Creating a better tomorrow together
• Find out what its like to work for Experian by clicking here

About the Company

Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in several markets, such as financial services, health, automotive, agribusiness, insurance, among others. Experian invests in people and advanced new technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is to value yours. Experian’s people-centered, inclusive and purpose-driven culture is recognized by numerous awards — including World’s Best Workplaces™ 2025 (Fortune’s Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to see why. Experian is also proud to be an equal opportunity and affirmative action employer.