EPM Technical Account Manager - Paris

Role Summary

As part of the Success Advisory team, you’ll work closely with our strategic clients to help them optimize their Pigment experience. A product champion with both strong technical abilities and client-facing acumen, you’ll deliver exceptional service to demonstrate the full value of the Pigment platform.

Responsibilities

Additional Responsibilities

• Act as trusted advisor to our most strategic clients on technical topics, from performance best practices to Pigment's multidimensionality concepts
• Partner with Customer Success to build strategies aligned to each client's roadmap and challenges
• Run workspace audits and help industrialize them with AI-assisted tooling so we deliver deeper insight, faster
• Build and enrich our Success Plan offering, including repeatable, AI-augmented delivery modules that raise the bar on quality
• Collaborate with Product & R&D to surface opportunities for platform enhancement

Requirements

• Several years (typically 6+, or equivalent depth) in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory
• Ease and credibility with clients, from platform admins to C-suite
• A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context
• Track record leading several parallel projects across internal and external stakeholders

Preferred Qualifications

• EPM modeling experience (or a strong appetite to go deep on it fast)
• Experience with AI tools/vibe coding, claude code, MCP, solution design, data architecture
• Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce)
• Comfort with data analysis, data flows and connections (SQL, APIs)

Benefits

• Competitive package
• Stock options to ensure you have a stake in Pigment's growth
• The best health insurance with Alan Blue entirely free for you and your family
• Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
• Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
• High-end equipment (based on stock/availability) to do your work in the best conditions

About the Company

How We Work

• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
• Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
• Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice .