English Speaking Customer service Rep.

Role Summary

Category: Retail

Assist customers with

• Shipping updates
• Order questions
• Missing packages
• Product inquiries
• Repack information
• Resolve customer concerns quickly and professionally
• Track orders and organize customer information
• Keep detailed records of customer interactions and issues
• Communicate updates clearly with the VividSportsVault team
• Follow up with customers regarding orders, inquiries, and support requests
• Handle inbound customer inquiries and occasional outbound follow-ups
• Maintain professionalism and a friendly attitude in all customer interactions

Manage and maintain basic social media presence (Instagram, Whatnot, etc.), including responding to comments/messages and helping keep pages active and customer-focused

Responsibilities

• Respond to customer messages on Instagram, Whatnot, email, and other platforms
• Provide excellent customer service and maintain a positive customer experience

Requirements

• Strong written and verbal English communication skills with a clear American accent
• Previous customer service experience preferred
• Friendly, professional, and customer-focused attitude
• Strong communication and problem-solving skills
• Ability to multitask and manage multiple conversations at once
• Comfortable using Instagram, Whatnot, email platforms, and online systems
• Strong organizational skills and attention to detail
• Ability to work independently and respond in a timely manner
• Social media experience (Instagram, Facebook, Etc.)
• Experience with e-commerce or online customer support is a plus
• Reliable, motivated, and team-oriented
• Details

Job Title

Customer Service Representative