Engineer - Collaboration Services Platform Automation Specialist

Role Summary

Our culture believes in POWERING YOUR POTENTIAL. We offer global opportunities to develop your career, improve your community, and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in giving you flexibility to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

We are looking for a talented Engineer - Collaboration Services Platform Automation Specialist to join our specialized Information Technology team for our CUMMINS headquarters in Guadalajara, Jalisco. (Hybrid, 3 days at home, 2 days home office)

The Engineer - Collaboration Services Platform Automation Specialist is a strategic technical role within the Digital Workplace Platforms team, focused on driving the advancement of collaboration technologies at Cummins. This position will define, build and communicate the technical and architectural vision for the Collaboration Services Platform to ensure systems and solutions are appropriate and meet business requirements.

You will work closely with the Platform Manager and other team members to ensure continuous modernization and integration of collaboration platforms. This position is integrated into the Collaboration Services team, which supports platforms such as Microsoft 365, Zoom, Box, Adobe and SharePoint.

Responsibilities

• Lead the technical vision and architectural strategy, providing technical support for end-user issues and queries regarding the Collaboration Services Platform (Microsoft 365, Zoom, Box, SharePoint, etc.), ensuring future scalability, performance and compliance.
• Support in the administration of Microsoft 365 (Outlook, Teams, SharePoint, Entra ID/Azure AD), Zoom (Meetings, Zoom Phone, Zoom Rooms), Box, Adobe Acrobat/Sign and Power Platform tools.
• Drive automation of deployments, configuration management, patching, license provisioning, user lifecycle management and alerts using PowerShell, Python or other relevant scripting tools.
• Collaborate with product teams and architects to ensure infrastructure is aligned with agile architecture and DevOps best practices, including Continuous Delivery Pipelines.
• Develop automated workflows for CI/CD pipelines, testing and platform monitoring.
• Manage platform migrations, incorporation of acquired companies and rationalization of collaboration technologies.
• Contribute to Enterprise Content Management, PowerApps and data integration projects.
• Collaborate with business monitoring and automation specialists to build intelligent alert systems that proactively address end-user collaboration issues.
• Apply Systems Thinking and Requirements Engineering principles to evaluate the technical feasibility, risks and long-term value of solutions.
• Maintain high standards of performance, reliability and user satisfaction, while reducing operational burden through automation.
• Ensure compliance with security policies, governance and legal regulations that affect collaboration platforms and communications.

Required skills and competencies

• Collaboration platform administration - Solid experience in administration of Microsoft 365, Zoom, SharePoint, Teams, Box and Adobe.
• Knowledge of unified communications - Understanding of cloud VoIP, Zoom Phone, telephony infrastructure and integration with other collaboration tools.
• Power Platform and APIs - Familiarity with Microsoft PowerApps, Power Automate and Microsoft Graph API for platform customization and automation.
• Scripting and automation - Strong skills in PowerShell, Python or Bash, including deployment automation and system orchestration.
• Monitoring and analytics - Ability to configure platform monitoring, track license usage, identify inactive accounts and generate actionable reports.
• Network and security fundamentals - Basic to intermediate knowledge of network management.
• Systems thinking and agile architecture - Ability to comprehensively address systems and guide technical direction in Agile/SAFe environments.
• Customer focus - Strong problem-solving, diagnostic and incident resolution skills.

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About the Company

#Invest in our People and Organizational Effectiveness

Job Engineering

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2430718

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

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