Emerald Club Specialist - New Orleans Airport - Temporary

Role Summary

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Emerald Club Specialist. The Emerald Club Specialist will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

This temporary (90-day) position located at 600 Rental Blvd. in Kenner, LA (New Orleans International Airport).

Responsibilities

We are hiring now for immediate openings. Responsibilities include

• Work proactively with shuttlers, service agents, handheld return agents and managers to ensure proper vehicle supply
• Welcome members to the facility when they exit the bus or arrive on the lot
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• Ensure that hangtag information is completed correctly
• Maintain clean low mileage fleet mix requirements
• Maintain Emerald Aisle for cleanliness
• Thank member for their business
• Provide upgraded vehicles on request
• Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers

Equal Opportunity Employer/Disability/Veterans

Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must be able to work the required schedule- 12:30pm - 9:00pm Sunday and Monday; 3:30pm - 12:00am Thursday - Saturday
• OFF Tuesday and Wednesday

The starting rate of pay for this position is $16.00 per hour, based on a 40-hour workweek. Employees receive a $2.00 per hour shift differential for weekend shifts, resulting in:

• $16.00/hour for Monday-Friday
• $18.00/hour for Saturday and Sunday

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Training and development
• 12:30pm - 9:00pm Sunday and Monday; 3:30pm - 12:00am Thursday - Saturday
• OFF Tuesday and Wednesday