Eco Project Manager - AI Data Service Operations

Eco Project Manager - AI Data Service Operations at TikTok in Singapore.

Responsibilities

The AI Data Service and Operations (ADSO) team provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security. In order to optimize user experience while upholding negative content governance on our platforms, the Eco Governance team within ADSO focuses on data labeling work to support online content strategies and AI/LLM model development.

As a Project Manager in the Eco team, you will be responsible for managing the end-to-end delivery of AI data annotation projects, driving operational efficiency and quality. You will play a key role developing robust project implementation plans, monitoring and analysing project performance, coordinating with multiple stakeholders, and driving continuous improvement and process optimisation, ensuring that project targets and timelines are achieved.

• Lead data annotation projects: manage the end-to-end execution of multiple projects, ensuring performance targets and SLAs are met.
• Serve as the primary stakeholder interface for key internal requestors: translate product or business needs into clear labeling project requirements, align on targets, support workforce management planning, and develop delivery plans.
• Drive delivery governance and cross-functional collaboration: establish operating rhythms, execution reviews, and escalation frameworks across QA, vendor, and business teams.
• Leverage data to manage performance: monitor dashboards, detect anomalies, and perform data and root cause analysis to maintain quality and efficiency.
• Lead continuous improvement efforts: identify process gaps, design and implement workflow optimizations, and partner with tooling teams to drive automation and scalability.
• Risk and change management: proactively identify delivery risks, propose mitigation plans, and lead through operational transitions.
• Deliver strategic reporting: synthesize project data into insights and recommendations for leadership and cross-functional partners.

Requirements

Minimum Qualification(s)

• Proven project/program management experience in AI data annotation environments, large-scale data operations, content moderation, or related fields.
• Track record of driving successful project and operational execution with cross-functional teams and third-party vendor partners.
• Strong data skills (Excel, SQL, dashboard development) and experience with using data-driven approaches to analyse performance and conduct root cause analysis.
• Experience in driving continuous operational quality optimization and process improvement.
• Ability to independently learn and own multiple projects/work streams, while being able to prioritize tasks and timelines.
• Excellent stakeholder management and communication skills, with proven experience collaborating with regional or global teams in a fast-paced environment.

Preferred Qualification(s)

• Familiarity with model/LLM training and evaluation.
• Experience working with or implementing machine labeling or hybrid (machine-human) labeling workflows.
• Certification in Project Management (PMP, Agile, or Lean Six Sigma).

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

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This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.