Partner Program Manager, AI Data Service Operations

Role Summary

What will I do?

As a Partner Program Manager, you will lead the strategic and day-to-day execution of outsourced partner and vendor operations, ensuring high-quality service delivery and continuous innovation. You will translate broader business objectives into measurable performance frameworks, manage complex cross-functional stakeholder relationships, and establish robust governance models to mitigate risks and ensure contractual compliance. Additionally, you will build, coach, and develop a high-performing team to drive operational excellence, process improvement, and value-driven outcomes in a fast-paced environment.

Responsibilities

Service Delivery

• Manage complex partner/vendor and internal stakeholder relationships. Championing partner/vendor innovation, automation opportunities, and process optimization initiatives
• Identify systemic service risks and implement proactive mitigation strategies
• Translate strategic objectives into partner/vendor performance expectations
• Establish performance frameworks that measure value and drive partner/vendor metrics
• Develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution.

Governance

• Oversee risk management, audit readiness, and contractual obligations. Establishing governance and processes related to the continuous health of assigned sites and lines of businesses.
• Devise operating model with strong governance, risk management with Partner/vendor engagement.
• Drive monthly value reviews tied to business outcomes, not just contract adherence

People Management

• Lead, coach and develop a team of Partner Operation Manager to drive operational excellence on a day to day basis. Building the team capability in service design, process improvement, commercial knowledge and establish strong performance standards

Requirements

• 5 years of experience in a managerial role overseeing outsourced partner/vendor operations, including direct people management.
• Proven track record in BPO operations, including KPI ownership and target-driven performance management.
• Experience leading operations, program management, and large-scale transformation initiatives.
• Familiarity with the full sourcing and contracting process.
• Skilled in managing cross-functional (XFN) stakeholders across internal teams and external partners.
• Strong decision-making capabilities and the ability to navigate complex, fast-paced, or ambiguous environments.
• Excellent communication and interpersonal skills, with the ability to influence, build alignment, and foster collaboration.

Preferred Qualifications

• Proficient in data analysis to support performance tracking and decision-making.
• Capable of conducting problem analysis and implementing effective solutions.
• Well-developed analytical skills, with attention to detail and the ability to identify patterns and trends.
• Experience in setting goals and executing implementation plans to achieve desired outcomes.
• Completion of a Bachelor's degree or higher.

About the Company

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.