Job Overview

Job Type

Full Time

Pay

Not disclosed

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Job description

Location:: United States
Work arrangement:: On-site

Role Summary

Dynamics 365 Field Service Support: Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems.

Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.

Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently.

Customization and Enhancement: Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service.

PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps.

SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).

Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.

Training and Guidance: Provide end-user training to ensure effective utilization of the Field Service system.

Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA. Qualifications:

5-8 years of experience in supporting and administering Dynamics 365 Field Service.

Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting.

JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality.

PowerApps: Hands-on experience with PowerApps for app development and automation.

SAP Knowledge: Desirable understanding of SAP for integration and support.

Communication Skills: Effective communication with U.S. clients and internal stakeholders.

Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage.

Certifications: Microsoft Dynamics 365 Field Service certifications are preferred.

Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain.

Documentation: Strong documentation skills to maintain records of support activities.

Proactive Mindset: Initiative to proactively address issues and contribute to system improvements.

Team Player: Collaborative attitude to work effectively with cross-functional teams.

Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must Onsite Offshore coordination experience is a must Additional Information:

SAP Field Service Management with SAP S/4HANA Service A PLUS