Customer Support & Project Coördinator

Role Summary

Looking for a pivotal position between chemistry and sales? For the Amsterdam branch we are immediately looking for a:

Customer Support & Project Coordinator

The Customer Support department is the link between our clients at home and abroad, the account managers, the various laboratories and our own transport service. You are the indispensable link between the various customer segments and the services we provide.

Customer Support stands for optimal accessibility. We are therefore available on working days from 8:00 am to 6:00 pm to provide optimal service to our customers.

What will you do as a Project Coordinator?

As a project coordinator you work within the customer support team and you are responsible for providing optimal service to (inter)national clients of Eurofins, you monitor the process of correct order processing, the progress of the projects and timely reporting of analysis results.

You advise the customer about the possibilities of our digital portal, our analysis packages, packaging and preservation options, pricing, our logistics service and explain the analytical background and the required deadlines for projects. You also carefully coordinate incident reports and their handling.

In short: you monitor the process progress of projects and during the process you are the first point of contact for the customer and the various laboratories.

Eurofins offers

An interesting and challenging learning environment that combines sales and chemistry and is managed by a driven team.

The opportunity to develop into an experienced project coordinator.

A dynamic working environment.

A salary depending on education and experience.

Good employment conditions.

Participation in a pension scheme.

Apply for the position of Project Coordinator

If you meet the above profile and are interested in an informal, committed and pleasant working atmosphere, we would like to receive your CV and motivation via our application page.

Requirements

• You have commercial insight, know the market in which our clients operate (or want to get to know it) and strive for maximum positioning of Eurofins' services.
• You have a good command of the Dutch and English language, spoken and written.
• You have completed a technical HBO/WO education or MBO with a lot of relevant work experience. Life science, (analytical) chemistry or similar.
• You are able to use your (chemical) professional knowledge and analytical thinking so that you are a solid sparring partner for the customer and can concretely translate research opportunities from the various laboratories to our clients.
• You communicate concretely, clearly, purposefully and are a good listener.
• You are handy with Microsoft Office, familiar with LIMS and CRM (or similar).
• You have a proactive and quality-oriented attitude.

About the Company

About Eurofins

Eurofins Scientific is an internationally listed life sciences company that provides its customers with high-quality laboratory research and advice. Eurofins is the global market leader in bio-analytical testing for food, water, environment, cosmetics, pharmaceutical products and contract research for agro science. In addition, Eurofins is one of the largest providers in the world of testing and laboratory services in genomics, forensics, CDMO, advanced material sciences, drug development and clinical studies. Eurofins uses its portfolio of more than 200,000 unique analysis methods and an unprecedented high level of knowledge and expertise.

Eurofins consists of approximately 62,000 employees worldwide, spread over 950 ultra-modern laboratories and is active in 59 countries with a pro-forma turnover of €7.2 Mio in 2025.

The accredited laboratories of Eurofins Milieu in the Netherlands offer an extensive package of chemical, physical and biological analyzes in all environmental matrices. Through years of experience, she has extensive knowledge in the field of both routine analyzes and non-standard analyses, including analyzes of special compounds and micro-contaminants. Eurofins is the market leader in the field of specialist research; clients include water quality managers, Rijkswaterstaat, provincial and municipal governments, environmental consultancy firms, industry and contractors. Approximately 700 motivated experts take care of the process from sampling to digital reporting of the analysis results. Analyzes mainly take place in the large laboratories in Amsterdam (Eurofins Omegam) and Amersfoort (Eurofins Analytico).