Customer Support & Project Coördinator

Role Summary

Looking for a pivotal position between chemistry and sales? For the Barneveld branch we are immediately looking for a:

Customer Support & Project Coordinator

The Customer Support department is the link between our clients at home and abroad, the account managers, the various laboratories and our own transport service. You are the indispensable link between the various customer segments and the services we provide.

Customer Support stands for optimal accessibility. We are therefore available on working days from 8:00 am to 6:00 pm to provide optimal service to our customers.

What will you do as a Project Coordinator?

As a project coordinator you work within the customer support team and you are responsible for providing optimal service to (inter)national clients of Eurofins, you monitor the process of correct order processing, the progress of the projects and timely reporting of analysis results.

You advise the customer about the possibilities of our digital portal, our analysis packages, packaging and preservation options, pricing, our logistics service and explain the analytical background and the required deadlines for projects. You also carefully coordinate incident reports and their handling.

In short: you monitor the process progress of projects and during the process you are the first point of contact for the customer and the various laboratories.

Requirements

• Completed technical (minimum) HBO education. Life science, (analytical) chemistry or HLO is an advantage.
• You are able to use your chemical expertise and analytical thinking to be a solid sparring partner for the lab and to translate research opportunities into concrete terms for our clients.
• You are handy with Microsoft Office. Being familiar with LIMS (or similar) and experience with CRM is an advantage.
• You have commercial insight, know the market in which our clients operate (or want to get to know it) and strive for maximum positioning of Eurofins' services.
• 2-3 years of relevant work experience in an environmental or laboratory-oriented position.
• Experience with customer contact is an advantage.
• Good command of the Dutch and English language, spoken and written.
• Knowledge of legislation and regulations in the environmental sector is an advantage.
• You are focused on collaborating with colleagues and are environmentally aware.
• You have a proactive and quality-oriented attitude, where you think and act decisively and customer-oriented.
• You can set priorities well and make well-considered decisions.
• You are stress-resistant and flexible in your approach to ad-hoc situations.
• You communicate concretely, clearly, purposefully and are a good listener.
• A holiday allowance of 8%;
• 25 vacation days;
• A quarterly bonus for achieving company-wide objectives;
• An excellent pension scheme with a personal contribution of only 3%;
• An extra day of leave on the day after your birthday (sleep-in day);
• Travel allowance (>10 km);
• A friendly and collegial team that welcomes you;
• A flexible working situation with room for personal wishes/requirements
• An interesting and challenging learning environment in which the combination of sales and chemistry come together.
• The opportunity to grow in a commercial or more technical role within Eurofins.
• Space for personal development, including a choice of more than 100 online training courses from GoodHabitz.
• An assessment can be part of the procedure!

Benefits

• Have you become enthusiastic after reading the vacancy and can you find yourself in the above criteria? Then we cordially invite you to apply via the application button!
• Would you like to stay informed about vacancies that match your profile, also in the future? Click on this link!
• Eurofins Analytico offers you an annual contract with the prospect of permanent employment.
• Working at Eurofins Analytico means working in a professional, dynamic and fast-growing laboratory with enthusiastic and expert colleagues. Work where you can learn more work with the right dedication and opportunities, so that you get more out of both yourself and your job.

About the Company

Eurofins Scientific is an internationally listed life sciences company that provides its customers with high-quality laboratory research and advice. Eurofins is the global market leader in bio-analytical testing for food, water, environment, cosmetics, pharmaceutical products and contract research for agro science. Our people at Eurofins make an important contribution to global themes in the areas of the environment, food safety and overall health.

Eurofins consists of more than 65,000 employees worldwide, spread over 950 ultra-modern laboratories and is active in 59 countries.

The accredited laboratories of Eurofins Milieu in the Netherlands offer an extensive package of chemical, physical and biological analyzes in all environmental matrices. Through years of experience, she has extensive knowledge in the field of both routine analyzes and non-standard analyses, including analyzes of special compounds and micro-contaminants. Eurofins is the market leader in the field of specialist research; clients include water quality managers, Rijkswaterstaat, provincial and municipal governments, environmental consultancy firms, industry and contractors. Approximately 700 motivated experts take care of the process from sampling to digital reporting of the analysis results. Analyzes mainly take place in the large laboratories in Amsterdam (Eurofins Omegam) and Amersfoort (Eurofins Analytico).