Customer Success Manager

Role Summary

Our Ideal Candidate

Fluent in the local market language min. C1 and English min. B2 for internal communication.

Thinks strategically and acts as a consultant rather than just an executor.

Has a successful background in Customer Success, Key Account Management, or similar growth-oriented roles (SaaS experience is an advantage).

Understands client financial metrics and can communicate in terms of business value.

Identifies problems before they become critical and takes ownership of the solution.

Responsibilities

• Build and maintain long-term relationships with existing key accounts.
• Advise clients on the effective use of the product to achieve their business goals and increase ROI.
• Drive upselling and cross-selling initiatives to expand product functionality and increase the average deal value.
• Monitor financial metrics, proactively identify risks, and implement win-win solutions.
• Detect downturns in client performance early and provide clear, data-driven recommendations for business growth.

Requirements

• Language Requirements
• Local language — min. C1 level
• English — min. B2 level

Benefits

• Results directly impact your earnings — the more you achieve, the more you earn.
• Regular performance reviews and real opportunities to move into leadership positions as we expand.
• Work in a multicultural product company with a supportive team and a healthy work-life balance.
• Flexible working hours, no strict dress code, and engaging team events.
• Opportunity to influence internal processes and help shape the future of the food-tech industry.
• Ready to grow with us? If you are ambitious and driven, let’s talk! Apply now or recommend a friend who might be interested!
• By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.

About the Company

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.

With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.

[Forbes about Choice ]

We are looking for a business-oriented Customer Success Manager to join our team. This is not a technical support role; it is a strategic partnership position. Your mission is to help our key clients thrive using our technology while ensuring their retention and revenue growth.