CUSTOMER SERVICE SUPPORTER - part-time 20 hours

Role Summary

Description of the job offer

As a customer service supporter, you will represent our customers, be the first line of contact with customers and provide them with the best customer service within any channel that customers prefer.

You are customer-oriented, you can listen to our customers and satisfy their needs.

You enjoy communication.

You have a high level of empathy.

Do you see yourself in the role of customer service supporter at JYSK? Then we are looking for YOU!

WHAT WILL YOUR NEXT WORK BE ABOUT

You are the first point of contact for our customers. In the JYSK customer service department, our days are filled with handling customer inquiries through various channels, identifying customer problems, solving them and preventing them in the future.

You take responsibility for your work and look for solutions for our customers while providing professional, positive and competent services.

You work in an open environment and collaborate with colleagues to exceed customer expectations.

You will be part of a goal-oriented team with high commitment and the need to adapt to different situations.

You create business opportunities based on incoming requests to support our mission and goals.

You deal with customer requests via phone, e-mail, chat and social networks.

WHAT YOU SHOULD BRING

Empathy, you like to actively listen to customers and support them.

Professionalism and openness to dialogue.

An understanding of customer needs and the ability to take them into account when providing solutions.

An interest in working in a team and a desire to work in a fun environment where you share insights and knowledge with colleagues.

You understand the importance of solving some problems in time and you don't forget that you are here to help others.

You can work in shifts from Monday to Sunday within the operating hours from 8:00 a.m. to 5:00 p.m.

Excellent knowledge of the native language, both written and spoken; English is a great advantage for developing your career at an international level and for maintaining contacts with colleagues from all over Europe.

Basic knowledge of the system - you know how to use a computer, you type quickly and accurately on the keyboard, you have no problem learning new programs or reading instructions and procedures and understanding them.

WILL JYSK BE YOUR NEXT OPPORTUNITY? Sign up today!

For any advice or support, write to us at zhl@jysk.com and we will be happy to help!

Benefits

WHAT WE OFFER YOU

You will get the chance to join a retail company that wants to be the candidate's first choice when choosing an employer. We are dynamic, we listen to your suggestions, it is crucial for us that you get involved and develop. As a JYSK representative, you will also get:

• development opportunities through an excellent training system and mentoring;
• introductory training for the best possible start to your career at JYSK;
• part-time 20 hours per week with the possibility of flexible working hours
• possibility to partially work from home;
• 20% discount on purchases at JYSK;
• pension contribution;
• financial allowance for meals;
• Unišeks
• 5 weeks vacation
• semi-annual bonuses for achieved results;

About the Company

We believe that our employees are the key to our success. That is why we try to offer development, growth opportunities and the search for new challenges within JYSK within our company. Since 1979, when our founder Lars Larsen opened his first store in Denmark, JYSK has expanded its global reach to include stores and online stores in countries around the world.

Our three JYSK core values - Customer, Colleague and Company Culture - express the behavior and attitude we can expect from each other. We trust each other, we believe in empowerment and freedom with responsibility. We are also proud to reward the commitment and hard work of our employees. With the right attitude, there are many opportunities at JYSK.

Please visit our careers page for more information.

Additional Information

We process applications on an ongoing basis and close recruitment as soon as we find the right candidate. Interviews are always part of recruitment, and for selected positions you can also expect to fill out a personality questionnaire, a cognitive function test and a video questionnaire, where we will be happy to hear what motivates you in the JYSK job offer.

More information