Customer Service Engineer

Customer Service Engineer at Konecranes in Slaný, Czechia.

Requirements

• •You have a secondary school/university education - technical direction is an advantage, but not a necessity.
• •You can communicate in English at B2 level (regular communication by email and phone). Czech language at the level of a native speaker C2
• •You enjoy communicating - we are looking for a person who can act assertively, calmly and professionally.
• •You are a reliable team player who can make independent decisions.
• You will not be afraid of changes, stressful situations or a faster pace.
• You can work with MS Office and have experience in a similar position
• More information

Benefits

WHAT WE CAN OFFER YOU

• •Perspective, diverse, responsible work at
• foreign companies
• •Annual bonus and Christmas bonus

•5 weeks of vacation

•Training for work from an experienced team

• Allowance for meals and supplementary pension insurance

•Flexible working hours/hybrid work model

• Business language courses
• •Rewards at work and life anniversaries
• •Employee shares

•Company laptop and mobile phone

If you are interested in this position, please send us your CV by e-mail:

• jitka.kostelecka@konecranes.com
• phone +420 312 514 120
• www.konecranes.cz

Konecranes moves what matters. Konecranes is a leading global material handling solutions company serving a wide range of customers from many industries. We consistently define what is standard in our industry, from everyday improvements to the breakthrough moments that matter most. Because we know that we can always find a safer, more productive and more sustainable way. That's why people trust our company with more than 16,000 professionals in more than 50 countries every day to lift, handle and move everything the world needs.

About the Company

At Konecranes, we believe that an excellent customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and energy. We believe that diversity is the driving force behind a successful business and forms the basis of our growth. We welcome diverse experiences and skills to enrich our community and support creating a place where we can ALL be ourselves. This is what makes Konecranes a unique workplace.

Description of the job offer

JOB CONTENT - what will you do with us?

•You will be the main contact person for customers - by phone and email.

•Process and confirm orders, monitor deadlines and monitor the smooth progress of orders.

• Cooperate with production, logistics and production planning, purchasing
• Solve standard and non-standard situations with a professional approach.

•Work in internal systems and control the complete customer agenda.

•Communicate changes in deadlines, suggestions for design modifications, handle complaints with the customer, etc.

•Invoice delivered orders