Customer Service Representative

Customer Service Representative at Smiths Group in Suzhou, China.

Role Summary

职位描述

Responsibilities

Responsibilities/Duties 职责 / 权限

• Perform full order fulfillment function with timely deliverables
• 及时完成订单的交付
• Raise purchase order
• 申请采购订单
• Raise and review RFQ
• 申请并审核RFQ
• Coordinate customer, planner, and production and expedite delivery arrangement
• 协调客户、计划员和生产，并加快交货安排
• Handle customer enquiries, complaints with appropriate level of customer satisfaction
• 处理客户咨询，客户投诉，使客户满意
• Communicate and provide timely responses between customer, sales/FAE, operation, and factory
• 与客户、销售/FAE、运营和工厂沟通并提供及时的响应
• Track business activities, generate reports and perform administrative duties as stipulated by CSR manager
• 根据CSR经理的要求跟踪业务活动，生成报告并履行行政职责
• Work internally with sales/FAE to support sales activities
• 与销售/FAE部门合作，支持销售活动
• Manage confidentiality and housekeeping contracts with customers, agents and distributors diligently
• 负责保密工作，努力维护与客户、代理商和经销商的合同
• Support CSR Manager or Sales Manager or VP in corporate presentation, reports and promotion activities when needed
• 为CSR经理或销售经理或副总裁进行公司演示、报告和促销活动等提供支持
• 职位要求

Requirements

Technical Knowledge, Skills and Abilities 技术知识，技能及能力

Minimum Diploma with 5 years of order fulfillment or customer service or equivalent combination of education and experience in manufacturing industry is required. Basic computer skills are mandatory and knowledge of salesforce or Glovia is an advantage.

• 具有5年订单执行或客户服务经验，或同等学历和制造业经验。必须具备基本的电脑操作技能，熟悉salesforce或Glovia软件尤佳。
• Ability to follow instructions and to communicate effectively, verbally and written in Mandarin and English
• 能够按照指示进行有效沟通，能用普通话和英语进行口头和书面沟通
• Ability to keep composure under a variety of distributors and customers related situations
• 能够在各种分销商和客户相关情况下保持冷静
• Possessing excellent interpersonal and communication skills is a must
• 具有良好的人际关系和沟通技巧
• Must be a team player
• 必须具有团队精神
• Ability to perform day-to-day duty with strong attention to detail and timeliness
• 具有较强的日常工作能力，注重细节和及时性

Provide exceptional customer service to exceed customer expectations.

• 提供卓越的客户服务，超越客户期望
• Ability to monitor work to ensure quality and demonstrate accuracy and thoroughness
• 能够监控工作以确保质量，并证明准确性和周密性
• 其他信息

我们相信不同的视角和背景是公司繁荣发展的原因。所有合格的申请人将无论种族、肤色、宗教、性别、性取向、性别认同、国籍、经济状况、残疾、年龄或任何其他法律保护的特征，均平等考虑就业机会。我们自豪地成为一个以平等和道德为基础的价值观的包容性公司，在这里我们庆祝、支持并拥抱多样性。 在招聘过程中，无论何时，Flex-Tek, Smiths Group或我们的任何招聘合作伙伴都不会要求支付任何费用以启动参与过程 — 包括但不限于面试或测试。通过我们的职业网站直接申请工作以避免欺诈请求（职业生涯 - Smiths Group plc）。