Client Servies Intern (Customer Service Intern)

Role Summary

公司描述

“At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count.”

The QIMA Story

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

职位描述

OBJECTIVE

Maintain good relations with clients and coordinate work efficiently to ensure high levels of service quality.

维护良好的客户关系，高效协作，确保为客户提供高质量服务。

Responsibilities

Offer consultation services from both call and e-mails.

• 提供电话/电邮的咨询服务
• Provide price quotations, register the information of samples according to the information received and answer any queries clients may have
• 提供报价，订单信息注册/录入以及解答客户疑问
• Work with different department to make sure all orders are completed on time, and clients are kept up to date on the status of their order;
• 各部门协调合作，确保订单按时完成，并确保客户及时了解订单状态
• Handle ad-hoc assignment as required and finish other tasks assigned by manager/leader on time and meet requirements
• 处理临时分配的工作，按时按要求完成经理/负责人安排的其他工作
• 职位要求

Requirements

EDUCATION / EXPERIENCE / SKILLS

• College degree or above in any discipline (though Science, Engineering, or another technical discipline will be a plus)
• 大专及以上，专业不限（科学，工程或其他技术性学科优先考虑）
• New graduate is acceptable
• 接受应届毕业生
• Good command of Oral English and writing English, CET 4 or above
• 具有良好的英语口语和书写能力，英语4级或以上
• Good communication skills and language competence;
• 具有良好的沟通和语言表达能力
• Self-initiated, independent and a good team player.
• 主动、独立、有良好的团队合作精神

About the Company

About QIMA

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Accept education and training in production safety, be equipped with the knowledge of production safety necessary for work, like dangerous agents, prevention measures and emergency procedures.

Know the hazard risks at workplace and follow up the lab safety requirements;

Use appropriate PPE at work area, if and when required and be aware of: the risks appropriate PPE will control or minimize , report immediately incase the PPE is worn off or lost, maintenance and inspection arrangements of PPE;

Report hazards to HSE coordinator when find;

Familiar with escape map, be equipped with usage of extinguishers and some escape skills.

职位描述

Prepare the samples for tests