Customer Service Representative

Role Summary

Remote - Customer Service Representative II

Equipment Provided

Join the Conduent Customer Service Team

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service.

An ability to answer calls in a timely manner, as they are automatically received through blended call queues.

Provide a one-call resolution through asking pertinent questions to understand members’ concerns.

Maintain up to date support knowledge through offered training

Accurately document requests, status changes, complaints, and grievances

Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Responsibilities

Those successful in this role

Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.

Requirements

High School diploma or GED

• Have 1 year of Customer Service/Call Center Experience.
• Ability to submit to and pass a background check.
• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to sit for long periods of time.
• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in state where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to:

Benefits

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $17.50 per hour pay rate, paid bi-weekly
• Additional $1.00/hr. incentive if you work between 6:00 PM - 6:00 AM OR
• $1.50 incentive starting Friday 6:00 PM - Monday 6:00 AM
• Paid Training

Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord.

• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

AK, CA, HI, MA, IL, MT, & NY

Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, WA - Washington DC, Puerto Rico

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour.

Training Schedule

Monday-Friday 8: 00 AM - 4:30 PM EST (4 weeks)

Production Schedules

• Start times between 8: 30 AM - 4:30 PM EST
• End times between 5: 00 PM - 1:00 AM EST
• Various Work Days include 5 days on, 2 days off

About the Company

About Maven

A market-leading disease surveillance and outbreak management system, Maven is essential for fast-moving, rapidly changing public health crises. We provide technology enabled solutions for various public health and safety programs supporting the need to adapt Maven to the ever-changing needs of public health.

Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Technology management is an integral weapon in the fight against a disease outbreak. It securely tracks patients infected with or exposed to dire communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. No interaction is too small when tracing infection exposures—every handshake matters.