Customer Service Advisor - Bilingual (English & French) (Any Location, Any Locat

Role Summary

As a Bilingual Customer Care Agent, you will manage incoming calls and emails in both English and French, ensuring an exceptional customer experience in every interaction. Your primary responsibility is to provide accurate information, handle inquiries and complaints, and offer level-1 technical support with professionalism, empathy, and efficiency. As customer service is central to our company’s success, you will play a key role in representing the brand and upholding a high standard of customer satisfaction.

Responsibilities

• Handle a wide variety of customer cases via phone and email in both English and French
• Listen attentively, identify customer needs, and demonstrate clear understanding and empathy
• Choose the most appropriate resolution path for each case and ensure proper follow-up
• Maintain composure and professionalism at all times
• Accurately record, update, and document customer cases in the designated tools
• Represent the company with a positive, customer-first attitude
• Required Profile
• Strong schedule flexibility; availability to work 44 hours per week on a rotating shift basis
• Minimum of a high school diploma (Baccalaureate or equivalent)
• Excellent command of both English and French (C1 level in English required; strong spoken/written French)
• Proven experience in customer service or commercial roles, ideally in a call center environment
• Experience in customer satisfaction–focused projects is a strong plus
• Interest or familiarity with wellness, mindfulness, or meditation is appreciated

Benefits

• In addition to a permanent contract (CDI), social security coverage, private health insurance, and transportation provided for late shifts, Foundever offers:
• Certification training
• Uncapped sales bonus
• Performance bonus
• Competitive and evolving salary
• CNSS enrollment
• Private health insurance
• This position is open to individuals with reduced mobility.
• Night Shift (rotational schedule)

About the Company

Foundever ® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.