Customer Service Advisor - Spanish (Any Location, Any Location, MA)

Role Summary

• Our multinational company is recruiting Spanish-speaking customer service representatives to receive customer service calls
• Within a young and dynamic team you will have the following mission:
• Advise and recommend to clients the solutions that best suit their interests;
• Ensure the management of client accounts;
• Provide basic technical assistance.After

a very short and paid initial training period, you will benefit from a continuous training cycle aimed at promoting your career in a multinational company that offers you the opportunities and means to evolve.

• Searched profile
• A very good command of the language in which it is applied, both oral and written;
• A minimum level of education of at least a bachelor's degree;
• Previous experience in customer relations is highly desirable;
• A commercial spirit combined with a strong capacity for suggestion;

Interpersonal communication skills;- A customer-oriented attitude (Smile, courtesy, empathy, ability to listen to the end without interrupting the customer).

• Social and other benefits
• In addition to a permanent contract (CDI), social security, private health insurance and transportation during non-working hours, Foundever offers you
• Certification training;
• An uncapped sales bonus;
• A performance bonus;
• An evolving salary;
• Subscription to the CNSS;
• Private health insurance
• social club

Like all positions in our company, this position is open to people with reduced mobility.

Time range

From 8: 00 a.m. to 6:00 p.m. rotating from Monday to Saturday, 5 days a week

• Net salary + bonuses
• Skills/Knowledge/Abilities
• Call Center experience a plus

Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet customer and customer satisfaction goals.

Requirements

Education

High school diploma or equivalent

About the Company

Foundever ® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.