Customer Retention Specialist

Role Summary

Description

📚 TripleTen is the #1 Edtech in the United States. Founded in 2019, we are a multicultural company; We currently have +25,000 active students all over the world. Our bootcamps guarantee almost 80% employability during the 45-60 days after graduation.

🥇We were recognized in 2023 and 2024, as the most important technological bootcamp in the region.

We are looking for a Customer Retention and Sales Specialist to join our growing team in Latin America!

This is a key role that requires strong sales skills, emotional intelligence and the ability to retain students, guiding them through their challenges and highlighting the true value of continuing their education with us.

Please fill out your updated CV

Responsibilities

• Manage end-to-end conversations with students considering canceling their program or requesting a refund, using consultative selling skills to understand their situation and find the most appropriate solution.
• Handle objections and negotiations, including difficult, sensitive or escalated conversations, always maintaining an empathetic and solutions-oriented approach.
• Identify opportunities to provide greater value to the student and present alternatives strategically, according to each situation.
• Proactively contact students who show signs of risk of dropping out and work to find solutions that favor their continuity in the program.
• Consistently meet individual retention objectives and KPIs.
• Use the CRM to accurately and timely record the interactions, agreements and results of each case.
• Contribute ideas and feedback to improve the retention experience and optimize internal processes.
• Collaborate with other teams when necessary to find appropriate solutions for students.
• Actively participate in training and apply the feedback received to continually develop your sales, negotiation and retention skills.

Requirements

• Proven sales experience (minimum 2 years closing consultative sales in B2C/B2B2C, preferably in the financial or educational sector).
• Retention Experience.
• Advanced level of Spanish (C2).

Basic/intermediate level of English

• Strong persuasion and negotiation skills; high emotional intelligence.
• Ability to handle objections effectively and turn challenges into opportunities.
• Highly organized, proactive and comfortable working with CRM systems.
• General knowledge of the EdTech industry.
• Work experience in a help desk, call center and/or professions related to customer service.
• What we can offer you
• 100% remote work.
• Professional development in an international team.
• Comfortable digital office. We use modern tools like Slack, Notion, Zoom, HubSpot, HiBob for seamless collaboration.
• Diverse and close-knit team spread across the US, Latin America and more!