Customer Onboarding Specialist

Role Summary

We are a category leading online management software for gyms, martial arts schools, yoga studios and other fitness and wellness businesses. We have an awesome product loved by thousands of businesses and we need your help to partner with our newest customers to facilitate their data migration, configuration & training, in order to ensure they are set up for an enduring relationship with the company.

It’s an exciting time to join, as you’ll be the second Onboarding Specialist for our team and partner with our current Onboarding Specialist and VP of Customer Success to build out our playbooks. We also recently raised a $32.5 million growth investment from Five Elms Capital, positioning our company and team for the next phase of growth.

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Responsibilities

• Project manage onboarding for a high volume of customers (20-40 monthly) via phone, email and video calls
• Support customers with their data migration via export & import tools
• Assess customer specific needs and guide customer configurations accordingly
• Train new customers and their staff on the website's functionality
• Deliver a world class and efficient customer launch experience
• Act as a liaison between the customer and the Product team to represent the customer feedback
• Proactively address issues and manage escalations
• Collaborate with the Vice President of Customer success to build out Onboarding systems and playbooks

Requirements

• 2-4 years of relevant onboarding, training, customer service, or project management experience
• Motivated by the success of others and helping customers
• Experience with data migration & Microsoft Excel
• Effective project manager
• Ability to communicate effectively in written & verbal form
• Attention to detail & organization
• Adept at using technology (CRM, Slack, etc) to function effectively in a remote environment
• Comfort working at a fast paced and evolving company
• Ability to quickly learn new software products & become a product expert

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe , we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

Learn More

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• Visit our website

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Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.