Customer Intelligence Manager

Role Summary

The Product team is growing!

AssessFirst, in a few words 👇

We are a fast-growing HR Tech, with a clear mission: to revolutionize recruitment on a global scale.

Rather than relying on CVs, we help companies predict the performance and development of talents through the analysis of their personality, their motivations and their ability to learn.

Today, we have more than 110 employees and support 3,500+ clients in more than 40 countries, to recruit and develop their teams in a more inclusive and efficient way.

Our culture? Ambition, impact and freedom.

Do you want to help transform the future of work? We want to meet you.

Responsibilities

• We are looking for someone capable of analyzing usage data, drawing concrete recommendations for management teams, then transforming them into high-impact actions and automations.
• You are the brain of our customer intelligence. You detect what our data says before problems arise, you build the systems that allow you to act on them, and you influence the company's strategic decisions through actionable insights.
• How are you going to do it?

1. Detect risks and opportunities before anyone else

• Build churn, engagement and expansion scoring models
• Identify the weak signals that precede churn or an increase in value
• Set up customer prioritization dashboards for CS and Business teams

Formulate actionable recommendations, not just observations

1. Build the customer intelligence system

• Centralize customer knowledge from all sources: Mixpanel, CRM, etc.
• Structuring a unified and reliable view of customer behavior, accessible to all
• Define and maintain key metrics that reflect the reality of the customer lifecycle

Building robust customer understanding pipelines

1. Automate actions at the right time

• Design and deploy automation scenarios triggered by real behavioral signals
• Create personalized and contextual communications based on engagement level
• Orchestrate multi-step workflows covering onboarding, reactivation, and expansion

Continuously measure and optimize the impact of each action

1. Influence company strategy

• Present high-impact insights to the Executive Committee and management teams
• Translate behavioral signals into product, marketing and business recommendations
• Become the internal reference for everything related to customer understanding
• Promote a data-driven decision-making culture throughout the organization

What is expected of you in 90 days

• Complete mapping of existing data sources and inconsistencies
• 2 operational prioritization dashboards for CS and Business teams
• 3 automation scenarios in production (onboarding, re-engagement, churn alert)
• A churn scoring model covering 80%+ of the active base

Your future team

• You will be part of the Product team, made up of 5 people.
• You will also work closely with the Sales and Customer Success teams to design and develop products that meet the needs of our customers.

Profile sought

• 🧠 Analytical mind: you know how to extract, analyze and transform data into concrete recommendations.
• ⚙️ Culture of automation: you design workflows and integrations that simplify and accelerate work.
• 🤖 Comfortable with AI: you use AI tools on a daily basis to code, analyze and improve efficiency.
• 🚀 Action-oriented builder: you prefer to create useful solutions rather than produce analyzes that remain theoretical.
• 🎯 Autonomous and proactive: you take initiatives, prioritize your subjects and know how to convince the right people.
• What will you get?

Salary range: 60K-70K fixed

• Autonomy & flexibility: you organize yourself freely according to current priorities and projects.
• Full remote: work from wherever you want in Europe! 🌍
• Restaurant tickets: Swile card at €10 per day worked.
• Mutual: health coverage with Alan.
• Savings & participation: employee savings and participation scheme.
• Well-being: participation in your sporting activities, gift vouchers and benefits platform.
• Coworking: access to shared spaces up to 6 times per month with Worklib.
• Team life: a strong culture and four seminars per year to get together.

Additional Information

Our ad speaks to you and makes you want to know more

You complete our online tests when applying (you will receive a link by email).

The Talent team will contact you

3 interviews maximum: with Emeric and Yohan (Chief of AI and Product Team Lead), Quentin and Romain (CRO and Head of Sales) and finally David our founder!

Welcome, you are now part of the team! 👏