Customer & Development Operations

Role Summary

You'll stay close to our customer base, spot which projects are moving toward deployment, and make sure Furo is there when they do: turning our planning platform into a gateway for the next stage of our product. You'll work directly with the founders and help build a new function from the ground up.

• You'll Have Fun If You Are
• Founder at Heart
• You get energy from building something that doesn't exist yet — no templates, no playbook
• You thrive wearing multiple hats across sales, customer success, product, and business development
• Commercially Sharp
• You genuinely love talking to customers and are curious about their world
• People want to say yes to you — whether you're building trust or closing the next step
• Data-Driven and Structured
• You're as comfortable in data (e.g., Supabase or Hubspot) as you are on a customer call
• You don't just track things, you build systems: scalable processes, automated workflows, dashboards that tell you what to do next
• You believe that the best commercial instinct is backed by data
• You Won't Have Fun If You

Are scared of hardware: You’ll build a solid understanding of the energy system on site and stay on top of our integration landscape to get our battery projects running

• Can't spend half your day talking to customers: this role lives and dies on relationships
• Feel uncomfortable digging into databases, user stats, or platform analytics
• Expect top-down instructions: we trust you to figure it out
• Prefer a typical 9–5: we move fast and take full ownership
• Don't enjoy being close to customers and partners — we visit sites across Germany

Requirements

• Fast-paced environment in your past: top-tier consulting, a hypergrowth startup, or a commercial role in energy or infrastructure
• Experience in operations-focused roles and managing a large customer portfolio with structured processes
• C1 German or higher — most of our customers are German-speaking
• Bonus: Familiarity with energy project development, storage, or grid-connected assets

Benefits

• Super small team, super early → you're not only part of our culture, you will shape it
• Responsibility from day one → the best idea wins, regardless of who it comes from
• All the tools you need → Claude, n8n or any other AI subscriptions, whatever helps you build faster
• Direct customer access → build what matters, see impact immediately
• Munich-based → work alongside founders solving hard problems together
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