Customer Care Representative

Role Summary

This is a remote position.

Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination.

The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish.

Responsibilities

• Patient Support & Communication
• Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner
• Provide compassionate and accurate assistance regarding services, appointments, and patient questions
• Ensure every patient interaction reflects empathy, professionalism, and care
• Follow up with patients to ensure a smooth and positive experience
• Appointment Coordination & Administrative Support
• Schedule and confirm appointments accurately
• Coordinate patient intake, follow-ups, and internal communication with medical teams
• Maintain organized and accurate patient records in CRM/EMR systems
• Support administrative workflows and operational tasks as needed
• Customer Experience & Problem Resolution
• Address patient concerns calmly and efficiently
• Escalate complex issues appropriately while maintaining excellent service standards
• Help improve processes and patient satisfaction through proactive communication
• Maintain confidentiality and professionalism when handling sensitive information

Requirements

• 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service
• Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments
• Excellent English communication skills (written and verbal)
• Strong organizational and multitasking abilities
• Comfortable using CRM systems, scheduling platforms, and digital communication tools
• High attention to detail and follow-through
• Ability to remain calm, empathetic, and solution-oriented in fast-paced situations
• Stable work history and interest in long-term career growth

Preferred Qualifications

• Experience supporting U.S.-based healthcare organizations
• Familiarity with HIPAA and patient confidentiality standards
• Experience in remote customer support environments

Benefits

100% Remote from anywhere in LATAM.

About the Company

Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey.