Courier support specialist (Ukraine)

Role Summary

Join us and become a key expert in Glovo's local operations team! We offer a dynamic environment with many opportunities for learning and professional growth.

Requirements

WHAT WILL YOU BRING TO OUR TEAM

• Excellent communication skills and ability to solve problems quickly.
• High motivation to work in a rapidly developing startup.
• Analytical mindset.
• Proficiency in Excel.
• Love for training and adaptation of new employees.
• Good energy and sincere love for one's work - even on difficult days.

Level of English B1

Even if you think you don't meet all the criteria, don't let that stop you! The main thing for us is to find the best talent. Skills can be learned and the variety of experiences is invaluable.

Benefits

• We believe that motivated talent deserves the best
• 💪 First-class private health insurance so that you are always fit.
• 🏊 Discounts on gym memberships to maintain energy.
• 🍔 Monthly limit at Glovo for tasty snacks!
• 🏖️ Additional weekends, the opportunity to work from home 2 days a week and work from anywhere in the world up to 3 weeks a year!
• 🧠 Online therapy and mental support to take care of your well-being.
• Here at Glovo, we value diversity and believe it makes our teams and product stronger. We encourage you to be yourself and create an inclusive environment where everyone is heard. You can specify the preferred pronouns in your application (for example: she/her, he/his, etc.).
• Ready to take the wheel and start the adventure of a lifetime? Learn more about our culture on Instagram, LinkedIn and our website!

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

• Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
• So, ready to take the wheel and make this the ride of your life?
• Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

About the Company

Glovo is part of the Delivery Hero Group, the world's leading local delivery platform.

Our mission is to deliver amazing service: fast, easy and simple to your door. We operate in almost 70 countries around the world, and our main headquarters is located in Berlin, Germany. Since 2017, Delivery Hero has been listed on the Frankfurt Stock Exchange and is included in the MDAX stock index.

YOUR WAY IN THE COMPANY

Recruitment and training of our glovers (couriers).

Implementation of processes and optimization of strategies for attracting and retaining couriers.

Solving problems and supporting glovers in their daily work.

Keeping documentation and contracts with couriers.

Procurement Management: Ensuring that all Glovors receive working inventory and are ready to promote the Glovo brand.

Planning, general administration and analysis of key indicators (KPI).

Effective communication with local operations manager regarding processes and customer support.